Pool Attendant - Hotel Valley Ho

Pyramid Global Hospitality•Scottsdale, AZ

12d•Onsite

About The Position

This position works within the framework of a quality Food and Beverage service team. The Pool Attendant assists pool servers and bartenders in providing outstanding service to guests in a personable, courteous, and professional manner. The role requires adherence to service etiquette standards, knowledge of liquor laws and company policies, and maintaining cleanliness and orderliness of pool areas. The attendant will also assist with drink preparation, guest requests, and attend staff meetings and training sessions.

Requirements

Excellent physical condition in order to lift moderate weights and remain on feet for a prolonged period of time.
Must be able to carry food and beverages through crowded areas safely and professionally.
A sincere desire to provide the utmost in guest service.
Solid interpersonal and communication skills.
Pleasant personality to effectively deal with guest questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
Strong attention to detail a must.

Responsibilities

Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout our guests' pool experience.
Be aware of the liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
Must have a strong knowledge of hotel dining room hours of operation.
Obtain necessary service ware items from the kitchen at the beginning of shift. Requisition and stock towels and paper products as needed. Return all dirty service ware to dishwasher at end of shift, and towels to housekeeping.
Provide prompt, friendly, towel, misting and water service to all guests.
Assist in the preparation of drinks, when needed, and garnish to standard recipes.
Move umbrellas and lounge chairs at the request of guests.
Ensure all pool tables, chairs, and cabanas in service areas are clean and orderly. Maintain cleanliness of these areas throughout the service period. Pick up litter around service and guest area when necessary.
After guests have departed, will remove dirty dishware, wipe, reset tables a well as reset lounge chairs with new towels.
Check side duty list for opening and closing procedures.
Be familiar with emergency safety measures including CPR, the Heimlich maneuver and fire evacuation procedures.
Attend all scheduled staff meetings and supplemental training sessions.
Ability to professionally service guests’ poolside without assistance during typical service demand.