Pool Attendant

Sonesta Hotels•St. Louis, MO

25d•$16

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Pool Attendant (PA) maintains the appearance, organization and cleanliness of the pool deck. He/she provides great customer service to our owners and guests by assisting with towels, chairs and any additional items requested. The Pool Attendant verifies resident and guest information for pool access and upholds the policies and procedures of the Pool and surrounding area. Job Description Principle duties and responsibilities (Essential Functions) include: Key Job Function Set up and break down Pool Attendant station, towel supply area, umbrellas, etc. Maintain cleanliness of the pool deck. Verify resident and guest information for pool access. Assist guests with additional requests Inform guests of pool rules and enforce rules as needed Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Appropriate professional appearance and demeanor

Responsibilities

Set up and break down Pool Attendant station, towel supply area, umbrellas, etc.
Maintain cleanliness of the pool deck.
Verify resident and guest information for pool access.
Assist guests with additional requests
Inform guests of pool rules and enforce rules as needed
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.