Pool and Beach Supervisor | Playa Largo Resort & Spa

SHANER•Key Largo, FL

8d•Onsite

About The Position

The Pool and Beach Supervisor at Playa Largo Resort & Spa is responsible for overseeing daily pool and beach operations, ensuring smooth opening, peak service, and closing procedures. This role involves monitoring cleanliness, organization, and presentation of all pool and beach areas, and ensuring operational standards, safety procedures, and service protocols are consistently followed. The supervisor will coordinate with various departments such as Food & Beverage, Recreation, Engineering, and Housekeeping to maintain service excellence and monitor weather conditions to implement necessary operational adjustments. Additionally, the role includes providing day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff, conducting daily pre-shift meetings, coordinating shift assignments, and monitoring employee performance to foster a positive and productive work environment.

Requirements

Experience in hospitality or customer service
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
High school graduate or equivalent.
Previous guest relations and/or training.
Ability to work outdoors in the elements.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Responsibilities

Supervise daily pool and beach operations, ensuring smooth opening, peak service, and closing procedures.
Monitor cleanliness, organization, and presentation of all pool and beach areas.
Ensure all operational standards, safety procedures, and service protocols are consistently followed.
Coordinate with Food & Beverage, Recreation, Engineering, and Housekeeping departments to maintain service excellence.
Monitor weather conditions and implement operational adjustments as necessary.
Provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff.
Conduct daily pre-shift meetings to communicate operational priorities, service expectations, safety reminders, and departmental updates.
Coordinate daily shift assignments, break coverage, and ensure adequate team coverage throughout the shift.
Train and mentor team members on service standards, safety procedures, guest engagement, and departmental policies and procedures.
Monitor employee performance, reinforce company standards, and address routine operational and service issues in a timely manner.
Observe employee performance and identify coaching, counseling, and development opportunities.
Support management in fostering a positive, productive work environment by promoting teamwork, accountability, professionalism, and consistent service standards.
Handle guest complaints ensuring guest satisfaction.
Observe and patrol pool enforcing safety regulations.
Greet all guests upon arrival, distribute towels, offer assistance with seating.
Take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Maintain cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area.
Other duties as assigned.