Policyholder Success Manager

Kinetic•Remote ,

1d•Remote

About The Position

Kinetic, backed by Nationwide, is a tech-first Managing General Agent (MGA) focused on transforming workers' compensation claims management through AI-driven technology and expert human support. We leverage data to reduce workplace injuries, streamline claims, and lower premiums for midsize and large businesses in safety-critical industries. As a remote-first, fast-growing company, we are driven by accountability, continuous improvement, and collaboration. Kinetic was recognized as a Best Place to Work in Insurance 2025 by Business Insurance.

Requirements

2+ years of experience in business operations or customer facing roles
Strong attention to detail, data driven, highly organized, and a quick, curious learner
Motivated self-starter with problem solving and issue resolution skills
Ability to think on your feet and thrive in a dynamic, start-up environment
Can work in a fast paced environment and manage multiple stakeholders at once
Effectively manage their time to ensure customer requests are handled in timely manner
Efficiently communicate technical impacts to non technical audience
Bachelor’s degree or equivalent

Nice To Haves

Experience in Workers' Comp Insurance, Risk Management, Human Resources, Industrial Safety
Have used AI tools to automate processes for yourself and/or a team
Are energized by building long term business partnerships based on trust

Responsibilities

Onboard new policyholders, ensuring the right contacts have appropriate access and full understanding of Kinetic's claims management products and services.
Cultivate and influence strategic relationships with business owners and operations leaders to ensure organizational alignment.
Drive customer-centric transformation by aligning product capabilities with policyholder goals, ensuring consistent delivery of high-impact outcomes relative to the workers’ comp experience.
Articulate Kinetic’s value proposition through data-driven reporting, demonstrating clear ROI and service impact throughout the policy term.
Collaborate cross-functionally to turn policyholder insights into actionable information that sharpens the underwriting process, Fuels broker activation, and informs the development of our products and services.
Develop knowledge of claims management best practices and key workers’ comp jurisdictional nuance to serve as a coach and trusted advisor to your policyholders, and understand when to loop in the appropriate expertise.
Analyze engagement health metrics to preemptively identify service gaps and accelerate product adoption.