Policyholder Services Representative

Brethren Mutual Insurance Company•Hagerstown, MD

2d•$22 - $31•Onsite

About The Position

At Brethren Mutual Insurance Company, people don't just come to work - they come to belong. For over a century, Brethren Mutual has been built on a foundation of service, integrity, and care for one another, our policyholders, and the communities we serve. We believe that doing the right thing, supporting each other, and taking pride in our work creates something more than a job - it creates a place where people can grow meaningful careers. Employees at Brethren Mutual value collaboration over competition, purpose over pressure, and long-term relationships over short-term wins. Whether supporting our policyholders during critical moments or innovating behind the scenes, every role contributes to a shared mission rooted in trust and mutual respect. If you're looking for a workplace where your contributions matter, your values are reflected in how business is done, and your career is supported with intention, Brethren Mutual may be the place you've been looking for. The Policyholder Services Representative is responsible for providing high levels of customer service by answering all incoming calls regarding billing issues for both insureds and agents; documenting billing notes in the system in a timely manner; and recording written requests from policyholders for changes to name and/or address.

Requirements

High school diploma or equivalent
2-4 years in a related customer service or policyholder services position
Excellent interpersonal relations and communication skills
Proficient in computer and typing skills

Nice To Haves

Insurance experience a plus, but not required

Responsibilities

Documents all incoming calls as illustrated by the following:
Takes necessary action to correct the problem, answers the question, or determines the person or department to which the transaction should be referred
Addresses all billing issues and questions, such as taking the payment, verifying payment due date, verifying payments made, and updating revolving payment information.
Forwards written requests from policyholders for changes in name and/or address (i.e., reviews requests) to the agent to process
Sends request changes to the proper department
Prints copy
Sends to the agency affected by the change