Policy & Training Integration Manager V

TX-HHSC-DSHS-DFPS•Austin, TX

1d•$6,378 - $9,267•Hybrid

About The Position

The Policy & Training Integration (PTI) Manager V provides strategic leadership, oversight, and accountability for policy development, rule implementation, and statewide curriculum and training activities supporting Regulatory Enforcement (RE) functions. This position ensures regulatory staff are trained, informed, and compliant with federal and state statutes, rules, and performance standards governing long-term care, acute care, and child care provider oversight. The PTI Manager V is responsible for the integration of policy, rules, communications, and training systems; oversight of the Legislative Tracking System (LTS); development and maintenance of standardized curricula; and continuous quality improvement of training effectiveness. The position plays a critical role in responding to audit findings, data trends, and regulatory risks by ensuring policies and training are timely, accurate, measurable, and auditable. This role coordinates closely with RE leadership, program areas, and external stakeholders to ensure statewide consistency and regulatory alignment.

Requirements

Thorough knowledge of local, state, and federal laws and regulations related to policy, rules, training, and interagency coordination
Working knowledge of Texas state agency management practices
Skill in supervising professional staff, allocating work, and evaluating performance
Skill in analytical reasoning to assess policy, legislative, and regulatory impacts
Skill in written and verbal communication, including preparation of executive-level documents and briefings
Ability to troubleshoot technical, policy, and training obstacles
Ability to establish goals and measurable objectives; monitor outcomes; and lead special projects and initiatives
Ability to develop, interpret, and apply administrative policies and procedures
Ability to provide professional oversight and guidance to staff and stakeholders
Must possess valid Texas driver’s license or obtain it no later than 90 days after hire date.
Graduation from an accredited four-year college or university.
At least two years of experience developing, interpreting, or implementing policies, rules, or formal guidance within a regulatory, compliance, or government program environment.
At least two years of experience supervising professional staff, including assigning work, monitoring performance, and conducting evaluations or performance management activities.
Experience leading or coordinating projects involving multiple stakeholders or program areas, such as legal, program, IT, or external partners.

Nice To Haves

Experience analyzing data, audit findings, or performance metrics and using that analysis to produce reports, recommendations, or process improvements (e.g., reports, dashboards, or presentations).
Experience using the HHSC Legislative Tracking System.
Experience with bill analysis and implementation.
Experience independently adopting new technological tools or systems in an operational environment
Experience developing trainings for non-technical audiences

Responsibilities

Attends work on a regular and predictable schedule in accordance with agency leave and telework policies.
Supervises unit staff, including planning work schedules, monitoring output, and ensuring compliance with HHSC policies and procedures and within the RE program. Writes and delivers staff performance evaluations and performance plans. Plans and directs federal and state statutory, rule, curriculum, and training program functions, including technical coordination of statewide curriculum and training development and implementation functions. Manages staff drafts and leadership reviews of revisions to state agency rules and arranges trainings on these revisions. Oversees Legislative Tracking System (LTS) for development and maintenance so program staff are ready and able to use LTS.
Leads development, interpretation, implementation, and maintenance of RE policies, rules, guidance, and training materials. Ensures alignment across regulatory programs and timely updates based on legislative changes, audit findings, risk assessments, and performance data. In particular, leads cross-divisional teams made up of legal, program, and IT staff in their analyses of these legislative changes, audit findings, risk assessments, and performance data. Creates project plans that identify timelines and stakeholders involved in developing rules, policies, procedures, technical requirements, and trainings to implement these items.
Provides direction and leadership to P&T staff in developing, implementing, or mentoring program goals and objectives, policies, protocols, or training initiatives. Makes evidence-based recommendations to RE leadership and staff for improvements and change. Evaluates workload distribution and staffing effectiveness for RE leadership with work management applications. Allocates staff resources to achieve measurable goals. Assigns work and sets priorities.
Serves as liaison for assigned area on complex issues with agency staff or outside entities. Provides consultation and support to agency staff, contract staff, and other agencies regarding curriculum and training program solutions and issues for Long-Term Care Facilities Enforcement, Community Supports & Integration Enforcement, Health Care Facility Enforcement, Child Care Facility Enforcement, Credentialing and Registry Enforcement, and the Enforcement Coordination Team. Oversees workgroup coordination between these stakeholders. Identifies gaps in understanding and communication between the teams. Uses these consultations and agency documents and information systems to analyze and summarize this information in reports, including executive memoranda and presentations.
Prepares and analyzes workload and management reports to conduct root cause analysis to inform leadership of identified issues. Utilizes reports to visualize data, develop options for solutions, and present findings to internal and external stakeholders. Independently develops user-friendly charts in HHSC applications and Microsoft Office products, to allow stakeholders to easily understand data findings. Manages and utilizes shared environments, such as SharePoint, to share these workload and management reports, risks, findings, and recommendations with stakeholders.
Establishes task controls and priorities, analyzes complex problems, and resolves or escalates issues, challenges and concerns. Through centralized tracking tools, such as Microsoft Planner, reprioritizes as the agency changes direction, assigns tasks, monitor progress, and ensure alignment with deadlines and leadership expectations. When priorities, timelines, progress, and leadership expectations are not aligned, elevates the misalignment through the appropriate HHSC leadership channels.
Maintains current knowledge in assigned area by reviewing literature, attending meetings, seminars, or communicating with other professionals.
Completes other duties as assigned.