Policy Services Representative (Commercial P&C)
About The Position
Amerisure is recruiting for a Policy Services Representative to join our team! This role will be hybrid 3 days a week in the local office & 2 from home. Office locations include Atlanta GA, Charlotte NC, Chicago IL, Dallas TX, Farmington Hills MI, Indianapolis IN, Phoenix AZ, St. Louis MO or Tampa FL. POSITION SUMMARY: Supports Underwriting/Programs by processing routine to complex multi-line, multi-state transactions for new business and renewals within established production capacity. Ensures all support activities are delivered in accordance with company procedures, service standards and business priorities.
Requirements
- High school diploma or GED.
- 1 year of business or customer service experience.
- Commercial insurance industry experience preferred.
- Strong Analytical Thinking skills required.
- Proficient computer skills required including Microsoft Office Suite.
- Ability to perform basic mathematical computations.
Responsibilities
- Screen transactions to determine authority and either process or refer to an underwriter in accordance with established guidelines.
- Gather, validate, and apply required rating elements from applications, underwriting instructions, rating bureaus (including NCCI), Prometrix, Reference Connect, and company guidance for new and renewal business.
- Accurately enter policy data and rating elements into the policy rating system and review system output to ensure correct application of rating factors.
- Monitor and complete, as assigned, work tasks assigned to the Rapid Response queue.
- Maintain complete and compliant rating documentation within the paperless policy environment.
- Research and resolve routine to complex issues for Credit, Claims and Premium Audit.
- Provide endorsement quotes and process policy transactions, including declinations, cancellations, reinstatements, and non-renewals.
- Respond to inquiries from agency partners, regulatory organizations, and the Rapid Response Team.
- Handle service‑related requests such as loss runs, legal notices, proof of coverage, experience modifiers (eMods), and other required regulatory documentation.
- Provide guidance and support to new underwriters and staff on rating, workflow, and underwriting support processes.
Benefits
- competitive base pay
- performance-based incentive pay
- comprehensive health and welfare benefits
- 401(k) savings plan with profit sharing
- generous paid time off programs
- flexible work arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
