Policy Service Technician

Auto-Owners Insurance Company • Lansing, MI

9d • Hybrid

About The Position

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Underwriting department as a Policy Service Technician. The position requires the following, but is not limited to: Effectively communicate with policyholders, claimants, agents and other departments through verbal and/or written correspondence. Accurately enter assigned source documents. Interpret and apply verbal and/or written instructions to key the appropriate transactions. Maintain records and/or policy files according to established guidelines. Assist with other duties as assigned within the department or elsewhere on request. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Requirements

• High school education or its equivalent is required
• Above average communication skills (written and verbal)
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to maintain confidentiality and data security
• Ability to work in the U.S. without current or future sponsorship

Responsibilities

• Effectively communicate with policyholders, claimants, agents and other departments through verbal and/or written correspondence.
• Accurately enter assigned source documents.
• Interpret and apply verbal and/or written instructions to key the appropriate transactions.
• Maintain records and/or policy files according to established guidelines.
• Assist with other duties as assigned within the department or elsewhere on request.

Benefits

• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave
• Structured training program
• Employee mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED