Policy Service Associate

Hallmark Financial Services Inc.•Dallas, TX

1d•Onsite

About The Position

Hallmark Financial is a property and casualty insurance company with a diversified portfolio of insurance products written on a national platform. Through its six insurance subsidiaries, Hallmark Financial markets, underwrites and services commercial and personal insurance in select markets. Hallmark Financial is headquartered in Dallas, Texas and its common stock is listed on NASDAQ under the symbol “HALL” As Hallmark continues to grow, we strive to find talented, innovative and creative professionals to join our team. We offer very competitive compensation and benefit packages combined with a team atmosphere that encourages independent initiative and professional growth. Our philosophy is simple. When you are happy and healthy as an individual, you work at your fullest potential. Hallmark seeks to provide the resources our employees need to succeed professionally and personally.

Requirements

High school diploma or equivalent.
Minimum of 1 year of related experience required.
Must be customer oriented with the ability to consistently maintain a pleasant phone demeanor, demonstrate patience with callers who are difficult to understand or are having problems grasping concepts, as well as have the ability and desire to diffuse and assist irate/difficult callers.
Excellent written and verbal communication skills.
Detail oriented, highly organized, efficient, and able to multi-task.
Strong analytical and critical thinking skills
Must be able to type at least 25 wpm.
Ability to sit for prolonged periods of time.
Basic Microsoft Office Skills

Nice To Haves

insurance experience is preferred but not required.
Active P&C License Preferred but not required.
Spanish language proficiency preferred

Responsibilities

Respond to requests from policy holders and agents for policy information, interpretation of billing, routine policy changes, and quotes in an efficient and professional manner.
Process Credit Card and/or E-check payments, policy endorsements, policy holder requested cancellations, reinstatements, and document requests timely and accurately.
Employ sound judgment and comply with all internal procedures and practices when discussing policy related issues.
Perform limited underwriting review and processing on new and existing business.
Adhere closely to assigned schedule and is consistently reliable and dependable.
Other duties as assigned.