Policy Processor, New Business- Franklin, TN.

CVS Health•Franklin, TN

1d•$17 - $28•Onsite

About The Position

The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense, Ancillary, and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting, fulfillment, and data entry. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced environment with a strong focus on quality and turnaround time.

Requirements

1+ years experience in administrative processing, data entry, or production based work environment
6+ months experience reviewing applications and documenting errors, or performing general Quality Audits
Strong attention to detail and organizational skills
Ability to work independently and manage time effectively
Comfortable navigating multiple systems to complete daily tasks
Strong written and verbal communication skills

Nice To Haves

Prior experience in insurance operations, data entry, or administrative support
Familiarity with Final Expense, Ancillary , Medicare Supplement products
Experience working in a production or metrics-based environment

Responsibilities

Review new insurance applications for accuracy and completeness
Process and issue policies according to established guidelines
Identify and document errors or missing information
Work with underwriting, fulfillment, and data entry teams to resolve issues
Escalate customer concerns/issues to leadership for resolution when appropriate.
Meet daily quality and turnaround time expectations