Policy Print Specialist

iA Financial Group (Industrial Alliance) • Waco, TX

1d • Hybrid

About The Position

Build the future with us Are you driven by meaningful work and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Policy Issue Support Specialist, you will play a key role in supporting the Policy Issue Department by ensuring the accurate assembly, processing, and distribution of policy documents. This position is a great opportunity to showcase your organizational skills, attention to detail, and commitment to quality within a caring and trustworthy company. At iA, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

• Strong attention to detail and accuracy
• Excellent organizational skills and ability to prioritize effectively
• Strong problem‑solving and critical‑thinking abilities
• Reliability and ability to follow direction well
• Experience working independently and as part of a team
• High school diploma or GED
• Strong computer skills, including MS Office, and ability to learn new systems quickly
• Ability to stand for 3–4 hours daily and lift 10–15 pounds throughout the day
• Adaptability to procedural and organizational changes
• Positive, learning‑oriented attitude
• Intermediate level of English proficiency
• Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Responsibilities

• Checking all policy print for accuracy, assembling packets, and mailing completed print packets with required enclosures
• Including product‑specific forms and inserts in policy packets
• Requesting supplies from the Lead Print Specialist and maintaining adequate stock to ensure uninterrupted workflow
• Reviewing and reporting incorrect or questionable policy print to the Lead Print Specialist
• Re‑mailing returned policy contracts within required time standards
• Scanning and routing applications and policy documents
• Notifying the Production Manager of daily production
• Completing all required training sessions within designated time frames
• Working daily reports to ensure state‑specific compliance
• Keeping daily counts of paper applications and transmitted applications received
• Assisting the Senior Print Specialist with FirstNet reporting and uploads as needed
• Locating and retrieving historical original documents from storage
• Conducting company business in accordance with all applicable laws, regulations, and the iA Financial Group Code of Conduct

Benefits

• Flexible Health, Dental, and Vision insurance
• 401(k) with company match
• PTO plan
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Medical, Dental, and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED