Policy Enforcement Unit Manager (Public Service Administrator, Option 1)

State of Illinois•Springfield, IL

About The Position

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a qualified and motivated individual to join our Bureau of Policy and Program Support in the role of Enforcement Unit Manager. This includes developing, implementing, and evaluating program reviews of existing enforcement procedures to ensure efficiency, while managing the review, summarization, and analyzation of proposed and adopted state and federal statutes and federal regulations to determine state options in conforming with applicable statutes and regulations related to the enforcement functions of the child support program. The ideal candidate will be a proactive leader, creative problem solver and strategic thinker to be successful in evaluating the operations of the Enforcement Unit implementing objectives for improvement, while maintaining working relationships with other governmental professional organizations. The possession of these skills will ensure the candidate is successful in the role. HFS values employees with different backgrounds, life experiences, and talents. At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience enforcing state and federal statutes and regulations for a public or business organization
This position requires the ability to pass a national background check prior to employment due to accessing confidential tax information
Requires the ability to utilize and maintain state issued equipment such as a laptop
Requires ability to travel in the performance of duties, with overnight stays as appropriate
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Nice To Haves

Two (2) years of professional experience utilizing statistical analysis to evaluate organizational performance
Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, conducting performance evaluations, training staff and approving time off
Two (2) years of experience developing, monitoring and evaluating operating policies and procedures
Two (2) years of experience reviewing, evaluating, and assisting in the development, coordination and analysis of training created for division staff
Two (2) years of professional experience reviewing and analyzing federal and state child support regulations
Two (2) years of professional experience directing and evaluating the planning and implementation of enhancements and revisions to program policy and procedures
Two (2) years of experience ensuring organizational compliance with federal and state laws, rules and regulations

Responsibilities

Subject to management approval, serves as the Policy Enforcement Unit Manager for the Division of Child Support Services (CSS) – Bureau of Policy and Program Support by planning, directing, and evaluating the Enforcement Unit of the Policy Section
Serves as full line supervisor
Directs and evaluates the development and updating of a complex written manual translating child support decisions into state policy and practice
Assists the Policy Manager in convening and coordinating the bi-weekly Policy Committee and Governance Boardmeetings
Assists the Section Manager with developing, conducting, and evaluating in-house training programs associated with the enforcement functions
Develops and conducts single purpose research projects for management consideration of program expansion and accountability
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)