Policy Section Manager (Senior Public Service Administrator, opt 1)

State of Illinois•Springfield, IL

4d•$9,174 - $11,174

About The Position

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a highly qualified and motivated individual to lead our Policy Section in the role of Section Manager. This position requires the ability to monitor and enforce compliance with federal and state laws, rules, and regulations; plans, directs and evaluates the Policy management operations of the DCSS. The ideal candidate will possess excellent communication skills and possess professional supervisory experience, organizational skills, and the ability to work collaboratively with external operating units and agencies. HFS values employees with different backgrounds, life experiences, and talents. At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college
Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization

Nice To Haves

Three (3) years of experience developing, monitoring, and evaluating child support operating policies and procedures
Three (3) years of professional experience reviewing and analyzing federal and state child support regulations
Three (3) years of professional experience directing and evaluating the planning and implementation of enhancements and revisions to program policy and procedures
Three (3) years of experience ensuring organizational compliance with federal and state laws, rules, and regulations regarding child support
Three (3) years of experience reviewing, evaluating, and assisting in the development, coordination and analysis of training created for division staff
Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, conducting performance evaluations, training staff and approving time off
Three (3) years of professional experience utilizing statistical analysis to evaluate organizational performance

Responsibilities

Subject to management approval, serves as Manager in overseeing the Policy Section of the Division of Child Support Services (CSS) Bureau of Policy and Program Support
Directs, reviews, and evaluates the development, implementation and coordination of program regulations
Serves as a full-line supervisor
Reviews, evaluates and assists in the development, coordination and analysis of training done by the Division’s Resource Center for CSS staff and others
Serves as policy coordinator and liaison with external operating units and agencies in the development and analysis of operating procedures between other units within the Division, the IV-D program and the statewide child support system
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)