Policy Claims Representative II

Careers at KKR • Batesville, IN

3d

About The Position

The Policy Claims Representative II provides administrative and operational support to insurance customers as part of the In-Force Preneed Claims Team. This role is responsible for processing customer requests, maintaining policy records, and ensuring accurate and timely claim handling, with limited phone interaction. The ideal candidate is detail-oriented, customer-focused, and able to work independently while contributing to overall team success. This position also supports departmental initiatives, process improvements, and operational efficiency efforts.

Requirements

• Strong organizational skills with exceptional attention to detail
• Excellent data entry, system navigation, and administrative skills
• Professional written and verbal communication abilities
• Customer-focused mindset with a commitment to delivering excellent service
• Ability to work independently while meeting productivity and quality expectations
• Positive team-oriented attitude with strong collaboration skills
• Adaptable and flexible in a changing work environment
• Proactive approach to identifying process improvements and operational efficiencies
• Reliable attendance and dependability are essential for success in this role
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Strong analytical and problem-solving skills, including the ability to gather data, identify issues, and draw valid conclusions

Nice To Haves

• Preneed insurance experience preferred, but not required

Responsibilities

• Process customer requests by updating insurance policies and customer profiles accurately and efficiently
• Review and pay Texas death claims in compliance with Texas Department of Banking regulations
• Complete Texas claim reconciliations and related administrative tasks
• Facilitate timely resolution of pending claims and service requests
• Support departmental goals, strategic initiatives, and continuous improvement efforts
• Share responsibility for achieving team productivity, quality, and service goals
• Generate and maintain productivity and process measurement data
• Identify, document, and maintain standard operating procedures (SOPs)
• Assist with team projects, cross-functional initiatives, and additional operational processes as needed
• Maintain a high standard of accuracy, professionalism, and customer service in all interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed