Policy and Planning Support Specialist
About The Position
The Policy and Planning Support Specialist provides customer service and organizational support to the Regulatory Services Section’s Policy, Planning, and Training Unit within the Division of Child Development and Early Education. Working in a high-volume, fast-paced environment, the specialist supports unit operations through administrative coordination, training activity support, and tracking unit initiatives. The position responds to public inquiries, organizes information, and manages electronic filing and documentation workflows. It also carries out tasks assigned by the Program Manager and Supervisor to support efficient and consistent unit operations. The role contributes to effective program functioning by maintaining organized processes and facilitating clear communication. It supports training logistics and materials, drafts and formats documents, coordinates meetings and schedules, and maintains electronic and hard-copy files. The position is eligible for a hybrid work option and is 100% federally funded. The ideal candidate would be bilingual in English and Spanish, but this is not a requirement.
Requirements
- High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Nice To Haves
- Experience interpreting and applying NC Child Care Rules to support program compliance, case review activities, or decision-making processes.
- Experience managing high-volume communication channels, including multiple phone lines and shared email inboxes, while maintaining accurate tracking and timely responses.
- Bilingual proficiency in Spanish and English, with experience translating written and verbal information for diverse audiences in a professional setting.
- Experience improving workflows by developing process improvements and tracking tools that enhance planning, organization, and operational efficiency.
- Experience organizing, maintaining, and retrieving electronic and hard-copy files through consistent filing practices, version control, and secure document management procedures.
Responsibilities
- Provide customer service to the public and assist unit staff in responding to inquiries related to the Regulatory Services Section.
- Support training activities by coordinating logistics, assisting with materials, and maintaining related documentation.
- Organize and track unit activities through electronic filing, data management, and documentation systems.
- Coordinate tasks assigned by the Program Manager and Supervisor to maintain smooth unit operations.
- Collaborate with multiple teams to meet section and unit needs and promote coordinated workflow.
- Draft, edit, and format forms and documents to support policy and planning activities.
- Manage scheduling, meeting coordination, and note-taking for unit activities and staff functions.
- Maintain electronic and hard-copy files to support accurate information management and retrieval.
- Exercise judgment and discretion when handling information and supporting unit tasks.
- Use Microsoft Word, Excel, PowerPoint, and Adobe Pro to support documentation, communication, and workflow processes.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program with benefits on a pre-tax basis
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
