Policy Analyst, Community Services Delivery

City of New York•New York, NY

27d•$100,000 - $125,000

About The Position

The Policy Analyst for Community Services Delivery serves as a key strategist and trusted advisor to the Deputy Mayor, with a focus on strengthening community-based services, improving access to support, and advancing the Administration’s priorities for vulnerable populations. You will help shape policy, coordinate interagency efforts, and ensure that community voices and needs inform Citywide strategies. You will represent the Deputy Mayor in meetings, events, and public engagements; build strong partnerships across agencies and neighborhoods; and help drive initiatives that improve service delivery, equity, and community well-being.

Requirements

Bachelor’s degree required.
At least 2 years of relevant experience in government, community services, policy, or related fields.
Excellent communication, writing, research, analytical, and organizational skills.
Experience leading complex, multi-agency projects in fast-paced environments.
Knowledgeable about New York City’s diverse communities and the social service landscape.
Self-motivated, result-driven, and comfortable working independently and under pressure.

Nice To Haves

You excel at building coalitions and engaging diverse stakeholders.
You are flexible, creative, and solutions-oriented.

Responsibilities

Serve as a trusted thought partner to the Deputy Mayor on community-focused policy, program design, and implementation.
Provide strategic guidance on initiatives that strengthen social services, community support, and neighborhood-level engagement.
Identify opportunities to improve service coordination and access for families, older adults, immigrants, people with disabilities, and other priority populations.
Build and maintain strong relationships with community-based organizations, advocates, service providers, and local leaders.
Facilitate collaboration and secure buy-in from internal and external partners on policy direction and program implementation.
Ensure community perspectives inform DMHHS priorities and decision-making.
Lead and support interagency working groups and task forces focused on community services and cross-system collaboration.
Coordinate with agencies, boards, commissions, and institutions to advance policy initiatives and meet project goals.
Ensuring Communications, Intergovernmental Affairs, and other Mayor’s Office teams are aligned on major initiatives.
Oversee and monitor complex, high-visibility projects across the DMHHS portfolio.
Provide program administration and guidance on timelines, deliverables, and operational feasibility.
Anticipate regulatory processes and critical path items to prevent delays and ensure successful execution.
Support agency teams in developing streamlined schedules, budgets, and implementation plans.
Manage aspects of the Deputy Mayor’s internal and external presence, including written materials, public engagements, and community-facing communications (in partnership with Communications).
Represent the Deputy Mayor at meetings, events, and community engagements as needed.