Policy Administration Specialist – Group Life & Health Insurance

United Systems and Software • Lake Mary, FL

11d • Onsite

About The Position

We are seeking an experienced Policy Administration Specialist to support the daily operations of our Group Life & Health insurance administration platform. This role is responsible for managing group policy lifecycle activities, ensuring accurate enrollment and eligibility processing, and supporting employer group servicing. The position also plays a key role in collaborating with our software development team to enhance system functionality and participating in system testing and implementation efforts related to group products. The ideal candidate has a strong understanding of group life and health insurance operations —including enrollment, eligibility, and billing—and enjoys working at the intersection of insurance business processes and technology. This role offers significant opportunities for professional growth, including involvement in system projects, process improvements, and future project management responsibilities. Must be able to work on-site in our Lake Mary, Florida office. This is not a remote position.

Requirements

• 3+ years of experience in group life and health insurance policy administration or group insurance operations.
• Strong knowledge of group insurance concepts including enrollment, eligibility, employer group structures, and group billing.
• Experience working with insurance policy administration systems supporting group products.
• Experience collaborating with software development teams or IT departments on system enhancements or testing.
• Strong attention to detail and ability to manage complex group policy and enrollment data accurately.
• Ability to translate business needs into clear operational or system requirements.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.

Nice To Haves

• Progress toward or completion of FLMI (Fellow, Life Management Institute) or other industry designations.
• Experience participating in User Acceptance Testing (UAT) for system releases or enhancements.
• Exposure to group insurance system implementations or operational projects.
• Familiarity with EDI processes, enrollment file management, or payroll/benefits integrations.
• Interest in developing project management and operational leadership skills.

Responsibilities

• Manage and support group policy administration activities including new group setup, employee enrollments, eligibility updates, plan changes, renewals, terminations, and reinstatements.
• Administer group billing processes, including premium calculations, reconciliations, and adjustments based on eligibility changes.
• Work closely with the company’s software development/programming team to review system enhancements, identify group operational needs, and ensure accurate implementation of business requirements.
• Participate in system testing (UAT) for new features, updates, and regulatory changes within the policy administration platform, especially related to group functionality.
• Document business requirements, operational workflows, and system functionality for group policy processes.
• Assist in identifying process improvements and system efficiencies within group policy administration and enrollment operations.
• Help troubleshoot and resolve operational or system-related issues affecting group policy processing, billing, and eligibility.
• Support implementation of new group insurance products, benefit plans, and system features.
• Communicate effectively between business users, employer group stakeholders, and technical teams to ensure successful system enhancements.
• Participate in special projects and system initiatives with opportunities to grow into project coordination and project management roles.

Benefits

• Company-paid team member healthcare 100%.
• Company-paid team members Basic Life Insurance, LTD, and AD&D.
• Option to add a dental plan, vision plan, and ancillary benefits for additional fees.
• Option to enroll in the Health Savings Account plan.
• 401K plan with company discretionary match.
• Accrued vacation and sick time plus: 7 annual national holidays paid time off.
• 1 annual birthday holiday paid time off.
• 3 annual floating holidays paid time off.
• Company parties and retreats for team members and a guest.
• Holiday bonus.
• Regular team appreciation lunches.
• Company-paid continuing education.
• Annual reviews that include discretionary salary increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed