Policy Admin Rep

Symetra • ,

11d • $22 - $37 • Hybrid

About The Position

In the role of Policy Admin Representative, you will support new business and various customer service and contract administration functions related to in-force Workforce Benefits and Self Insured Medical Stop Loss business. You will maintain intermediate knowledge in all areas with a specialization in one or two functions, assists in the development and training of other team members, and participate in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams.

Requirements

• Enjoy data entry and emphasize accuracy and efficiency in your work.
• Thrive in collaborating, sharing what you know, and learning from the people around you.
• Bring focus, flexibility, and a positivity when priorities change.
• Be driven by curiosity and enjoy building your knowledge and becoming someone others turn to.
• Frequently explore opportunities to help others and find practical ways to make their experience better.
• Hold accountability in your work and use good judgment to navigate toward solutions.
• Be a resourceful problem solver who is always looking for a better way forward.
• Must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload.
• Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
• Candidates will be required (after the initial phone screen) to be on video for all interviews.

Responsibilities

• Set up systems and create, issue, or amend contracts and related documents.
• Coordinate renewals, broker changes, and other in-force contract updates.
• Review documentation, resolve missing information, and meet service-level agreements.
• Support policyholders, brokers, sales teams, underwriters, and internal partners.
• Build expertise in Workforce Benefits and Medical Stop Loss products and processes.
• Train team members and serve as a subject matter expert for assigned functions.
• Participate in process improvements, projects, and system testing.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed