Policy Admin and Reconciliation Analyst

EquiTrust External•Durham, NC

14h•Hybrid

About The Position

As a Policy Administration and Reconciliation Analyst, you will play a key role in ensuring the accuracy and integrity of policy administration and financial reconciliation processes for our life and annuity business. You'll work closely with Policy Administration, Financial Reporting, Accounting, Customer Service, and other business partners to reconcile financial activity, resolve complex issues, support audits, and improve operational processes. We're looking for someone who enjoys solving problems, analyzing data, improving processes, and working collaboratively to deliver accurate financial results and an exceptional customer experience.

Requirements

High school diploma or equivalent required.
Minimum of two years of experience in financial reconciliation, accounting, insurance operations, or a related analytical role.
Experience reviewing and reconciling financial transactions and reporting data.
Proficiency with Microsoft Office and the ability to learn and navigate multiple business systems.
Ability to handle confidential information with professionalism and discretion.

Nice To Haves

Bachelor's degree in Business, Accounting, Finance, or a related field preferred.
Knowledge of insurance administration accounting and financial reporting preferred.
Life insurance and annuity industry experience preferred.

Responsibilities

Monitor and reconcile policy administration, premium, distribution, and suspense account activity.
Research and resolve discrepancies between policy administration systems and the general ledger.
Review policy transactions, premium history, audit records, and supporting documentation to identify and resolve issues.
Maintain tracking reports and reconciliation documentation to support operational accuracy.
Review and approve payment-related activity, including checks and ACH processing, in accordance with established procedures.
Monitor daily financial reporting feeds and partner with Financial Reporting to ensure data accuracy.
Assist with monthly reconciliations, management reporting, and financial analysis.
Support internal and external audits by preparing documentation and serving as a liaison with business partners.
Review life insurance and annuity claims involving confidential financial, medical, and legal documentation.
Identify opportunities to automate or improve existing processes, strengthen internal controls, and increase operational efficiency.
Respond to internal and external customer inquiries and provide timely issue resolution.
Collaborate across departments to support team objectives and contribute to a positive, inclusive work environment.