Police Telecommunicator - Night Shift (6pm - 6am)

City of Statesville • City of Statesville, NC

5d • Onsite

About The Position

This position receives and prioritizes emergency and non-emergency calls for service, evaluates requests for assistance, dispatches appropriate public safety personnel, maintains communications with field units, and enters, retrieves, and disseminates criminal justice information in support of emergency response operations. The employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.

Requirements

• High School Diploma or GED.
• Must meet and maintain all applicable certification, training, background investigation, system access, security, and confidentiality requirements as outlined in Appendix B: Telecommunicator and Emergency Communications Standards.
• Must be a U.S. citizen at least 18 years of age.
• Possess a valid North Carolina driver’s license, or any valid driver’s license with ability to obtain a North Carolina driver’s license within 60 days of establishing a permanent residence in North Carolina.

Nice To Haves

• General knowledge of current telecommunications practices and procedures.
• General knowledge of public safety operations and the practices and procedures used by law enforcement, fire, and emergency response agencies.
• General knowledge of city geography and street locations.
• General knowledge of Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and emergency communications systems.
• General knowledge of emergency communications reference materials, hazardous materials resources, emergency response protocols, and departmental policies and procedures.
• Ability to manage multiple situations at once under stressful conditions.
• Ability to exercise sound judgment and make rapid decisions during high-stress, rapidly evolving emergency situations.
• Ability to operate a computer, telephones, radios, and CAD consoles.
• Ability to effectively understand and communicate with callers from diverse backgrounds, including individuals with limited English proficiency, speech impairments, or other communication barriers.
• Ability to accurately interpret mapping systems, location information, and geographic references while dispatching emergency resources.
• Ability to calmly communicate with people during emergency situations and document actions.
• Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.

Responsibilities

• Receives incoming calls from the public, prioritizes the call according to severity, evaluates requests for service, and makes decisions on which public agency will best aid in the situation.
• Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.
• Dispatches law enforcement, fire, and other public safety personnel to emergency and non-emergency calls for service and maintains communications with field personnel throughout the incident.
• Monitors the self-initiated activities of police officers and provides them with information on detained suspects.
• Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; correctly logs all activities.
• Uses NCAWARE, DCI/NCIC, CAD, RMS, and other authorized criminal justice information systems to obtain and disseminate information to field personnel.
• Closes calls for service and identifies police units that have returned to normal patrols.
• Updates criminal history logs.
• Creates, updates, and closes calls for service within the Computer-Aided Dispatch (CAD) system, enters and retrieves information from the Records Management System (RMS).
• Receives and transmits messages via police department radio.
• Maintains a vehicle repossession log.
• May serve as a Communications Training Officer (CTO) providing training, mentoring, and performance evaluation for newly assigned telecommunicators.
• May serve as a Terminal Agency Coordinator (TAC/ATAC) conducting required DCI audits, validations, and compliance activities.
• Performs other duties as assigned.

Benefits

• Night Shift Differential of $2.00 more per hour
• 12 Holidays paid at overtime rate
• Educational incentives
• Certification incentives for criminal justice & police related degrees/certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED