Police Telecommunicator Trainee

City of Charlotte•Charlotte, NC

5d•Onsite

About The Position

Welcome to the City of Charlotte. Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions. The Police Telecommunicator Trainees (911 Call Takers) are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Requirements

High School Graduate or equivalent
Sheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)
Must be a United States citizen
Knowledge of customer service principles
Knowledge of techniques & methods for organizing, prioritizing, and monitoring work
Knowledge of telecommunication system operations
Knowledge of proper grammar and spelling of the English language
Knowledge of administrative & clerical procedures and systems such as stenography & transcription
Ability to verbally obtain and relay pertinent & timely information
Ability to utilize multiple computer and software applications simultaneously
Ability to audibly detect or tell differences between sounds varying in pitch & loudness
Ability to assess response needs and prioritize communication tasks
Ability to retain and recall information such as words, numbers, pictures, and procedures
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Remaining in a stationary position, often sitting or standing for prolonged periods
Occasional movement throughout the workday daily to interact with staff and accomplish tasks
Communicating both verbally and in writing to exchange information
Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
Light to moderate lifting and carrying
Work primarily in office environment
Ability to operate office equipment, such as computer, copier, fax machine, and phone
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
Comprehend written information in work-related documents.
Ability to hear, understand, and distinguish speech.
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phones.
Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination.
During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Responsibilities

Receive & transfer incoming telephone or alarm system calls to appropriate department
Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
Performs call back on disconnected calls
Determine nature and location of issue and required services; and enters information in system as needed.
Determine response requirements & relative priorities of situations
Record details of calls / messages
Maintain access & security of highly sensitive materials
Scan status charts, maps, and computer screens to determine emergency units available for dispatch
Observe residential & commercial alarm registers
Pass and maintain applicable certifications
Read & effectively interpret small-scale maps to determine locations and/or provide directions
Perform other duties as assigned