Police Systems Software Specialist, University Police

UT Southwestern Medical Center • Dallas, TX

1d • Onsite

About The Position

Works under minimal direction to provide technical skills and expertise required to develop, modify, and maintain police computer operating system software. Responsible for the support and maintenance of all police department specific technology systems including desktop computers, servers, databases and applications that impact critical department operations, functions and services. Troubleshoots desktop, server, application and network issues. Participates in the roll out of new software/firmware, features, fixes, and upgrades by coordinating with vendors and IR department, issuing announcements, developing training guides and manuals and conducting training as necessary.

Requirements

• High School Diploma or equivalent.
• 5 years of experience dealing with computer systems, servers, databases and applications.
• At least 2 years in end-user/desktop support.

Nice To Haves

• Knowledge in police department specific software systems preferred.

Responsibilities

• Support and maintenance of all police department specific technology systems including desktop computers, servers, databases and applications that impact critical department operations, functions and services.
• Troubleshoot desktop, server, application and network issues.
• Research capabilities and performance of new software and hardware technologies and prepares evaluations based on department operational needs.
• Work with server hardware both for physical and virtual hosted environments.
• Assist in the planning, testing, administering, and implementing enterprise level projects such as system replacement, software migrations, and upgrades.
• Participate in the roll out of new software/firmware, features, fixes, and upgrades by coordinating with vendors and IR department, issuing announcements, developing training guides and manuals and conducting training as necessary.
• Collaborate with stakeholders to determine solutions for core and related system requirements and projects while applying proven communication, analytical, and problem-solving skills.
• Work with operating system security components, both with identifying potential vulnerabilities and remediating said vulnerabilities where applicable.
• Manage and maintain daily system processes as well as documenting processing requirements and system functions.
• Serve as a liaison between department and vendors.
• Perform other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED