Police Systems Administrator

Dallas College

2d•Onsite

About The Position

Responsible for technical work with computers requiring knowledge of data communications equipment, wiring and cable configurations, and the installation, operation and maintenance of computer, video and audio media systems. Understands current police technology including selection, implementation, performance and maintenance of computer aided dispatch (CAD) and record management system (RMS) software; mobile data computers (MDC), digital video recorders and portable radio systems. Integrates data storage systems and applications for officers and preserves system integrity. Assists in the development of policies and controls to ensure data accuracy, security, and legal and regulatory compliance. Coordinates with other College departments to ensure that the Police Department’s network and personnel are in compliance with all applicable laws, rules, regulations and policies. Networks public safety technology; coordinates and/or replaces failed components and facilitates server-side software installation on Police related systems. Performs general policy technology maintenance; assures proper system interface. Monitors equipment enhancements and computer industry advancements to determine needs and feasibility of computer upgrades; recommends the purchase of hardware and software needed to operate the system; prepares request for bids for proposed projects utilizing technical experience and knowledge; installs upgrades as approved. Works closely with College IT and campus-based technology teams in developing, coordinating and networking all aspects of software/hardware acquisition and interface, design, upgrades, storage and system performance and maintenance. Makes decisions, in coordination with department leadership, that aligns with the vision, mission, goals and values of the department and College. Assists others in defining problems on the police servers for both software and hardware systems and effecting corrective action to restore desired operating levels. Effectively uses interpersonal, communication and diplomacy skills when interacting with individuals within the Dallas College community network. Completes required Dallas College Professional Development training hours per academic year. Performs other duties as assigned. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Requirements

Knowledge, skills and ability to build and maintain databases utilizing software programs and technology.
Configures, optimizes, fine‐tunes and monitors operating system software and servers.
Has knowledge of commonly‐used concepts, practices, and procedures within a particular field.
Knowledge of internet operations; network infrastructure; various computer platforms and operating systems; standard software applications including database, spreadsheets, word processing and desktop publishing.
Must stay up to date on current trends and technology.
Possesses strong problem‐solving, analytical, time management and communication skills.
Able to analyze, troubleshoot and resolve system hardware, software and networking issues in a timely manner.
Performs backup operations ensuring all required file systems and system data are successfully backed up to the appropriate media; recovery tapes or disks are created, as necessary.
Assists in the formulation of policies/procedures and best practices for user applications.
Ability to establish and maintain working relationships within the Dallas College network community, internal and external to the district including partnerships with consultants, contractors and/or vendors.
Able to multitask and adapt to changing work environments, work priorities and organizational needs.
Must be able to review, analyze, and modify programming systems including encoding, testing, debugging and installation to support an organization's application systems.
Must be able to install operating system software, patches and upgrades.
Must be able to effectively transmits ideas, instruction and information through clear, concise written and verbal communication.
Protects the privacy and confidentiality of records and documents.
Ability to provide excellent customer service.

Nice To Haves

Associate degree or technical training certificate preferred.
Bilingual or multilingual preferred.
Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Responsibilities

Understands current police technology including selection, implementation, performance and maintenance of computer aided dispatch (CAD) and record management system (RMS) software; mobile data computers (MDC), digital video recorders and portable radio systems.
Integrates data storage systems and applications for officers and preserves system integrity.
Assists in the development of policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
Coordinates with other College departments to ensure that the Police Department’s network and personnel are in compliance with all applicable laws, rules, regulations and policies.
Networks public safety technology; coordinates and/or replaces failed components and facilitates server-side software installation on Police related systems.
Performs general policy technology maintenance; assures proper system interface.
Monitors equipment enhancements and computer industry advancements to determine needs and feasibility of computer upgrades; recommends the purchase of hardware and software needed to operate the system; prepares request for bids for proposed projects utilizing technical experience and knowledge; installs upgrades as approved.
Works closely with College IT and campus-based technology teams in developing, coordinating and networking all aspects of software/hardware acquisition and interface, design, upgrades, storage and system performance and maintenance.
Makes decisions, in coordination with department leadership, that aligns with the vision, mission, goals and values of the department and College.
Assists others in defining problems on the police servers for both software and hardware systems and effecting corrective action to restore desired operating levels.
Effectively uses interpersonal, communication and diplomacy skills when interacting with individuals within the Dallas College community network.
Completes required Dallas College Professional Development training hours per academic year.
Performs other duties as assigned.