Police Support Technician - DCI

City of Charlotte•Charlotte, NC

20h•Onsite

About The Position

Welcome to the City of Charlotte, America's Queen City, a diverse and inclusive community where people work together to thrive. The City of Charlotte's mission is to deliver quality public services and promote the safety, health, and quality of life for all residents. This Police Support Technician position requires detailed responsible work in maintaining accurate records of both paper and electronic format. This is a twenty-four hours per day, seven days per week position with rotating days off and holiday work, requiring skills necessary to create, enter, and code accurate information into a variety of computer databases, including the National Crime Information Center (NCIC) and the State of North Carolina’s Department of Criminal Information (DCI) system.

Requirements

High School Graduate or equivalent with one (1) year of related experience
Must be U.S Citizen
Ability to communicate effectively, orally and in writing
Ability to establish effective working relationships with other employees and members of the public
Ability to multi-task between two or more activities or sources of information
Ability to respond independently and quickly
Ability to maintain confidentiality of records information
Ability to demonstrate and maintain good judgement
Ability to accurately evaluate information and situations/ make appropriate decisions based on information
Ability to adapt to changing technologies and learn functionality of new equipment and systems.
Skill in administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Knowledge of principles and processes for providing customer and personal service
Ability to respond independently and quickly
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Essential and marginal functions may require maintaining the physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
Ability to see, hear, and communicate information effectively
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
Comprehend written information in work-related documents.
Ability to hear, understand, and distinguish speech.

Nice To Haves

Associate’s degree

Responsibilities

Accurately create, enter, and code information into multiple computer databases, including the National Crime Information Center (NCIC) and the North Carolina Department of Criminal Information (DCI) system.
Input data such as file numbers, new or updated records, and documentation codes to support accurate information retrieval and reporting.
Perform general administrative and office duties to support departmental operations.
Sort, organize, and classify information in accordance with established guidelines and procedures.
Respond to inquiries regarding records, files, and database information.
Maintain detailed logs of materials filed or removed using both manual and computerized systems and generate reports as required.
Retrieve, copy, and deliver information from files in response to authorized requests.
File materials in proper storage locations according to classification and identification standards.
Remove or dispose of outdated, unnecessary, or inactive records in compliance with file maintenance and legal retention requirements.
Conduct regular inspections of records and files to ensure correct placement, legibility, and condition.
Exhibit a professional, customer service–oriented demeanor in all interactions.
Review and prepare correspondence for accuracy, formatting, and completeness prior to final submission.
Perform additional duties as assigned to support the mission and goals of the department.