Police Support Services Manager

City of Albany•Albany, CA

7d•Onsite

About The Position

The City of Albany is seeking a strategic and collaborative leader to manage critical Police Department support services, advance operational excellence, and serve as the department's Public Information Officer. Under general direction from the Police Chief or designee, the Police Support Services Manager plans, organizes, directs, and evaluates assigned non-sworn support services and specialized programs. Responsibilities may include public safety communications, police records, property and evidence, crime analysis and statistical reporting, law-enforcement technology systems, and related administrative programs. As a member of the Police Department management team, the manager will help establish department-wide priorities; lead policy, budget, compliance, technology, staffing, and service-delivery improvements; and coordinate complex work across City departments and external partners. The position also serves as the department's Public Information Officer, providing timely, accurate, and legally appropriate information during routine operations, emergencies, and critical incidents.

Requirements

Any combination of training and experience that provides the required knowledge, skills, and abilities may be qualifying.
An Associate of Arts or Associate of Science degree, or equivalent, from an accredited college or university, with major coursework in criminal justice, public administration, business administration, emergency management, information technology, communications, or a closely related field.
Five years of increasingly responsible civilian administrative or operational experience in a law-enforcement or public safety agency, including at least two years of supervisory or management responsibility in a law-enforcement or public safety agency.
The incumbent must maintain eligibility to access confidential law-enforcement information and criminal justice systems.

Nice To Haves

A bachelor's degree in a related field is desirable.
Direct experience in public safety communications, police records, property and evidence, crime analysis, public safety technology, public information or media relations, or another closely related police support-service function.

Responsibilities

Plan, organize, manage, and evaluate assigned Police Department support services; establish work plans, staffing plans, priorities, service standards, and performance measures.
Participate on the Police Department management team and help develop and implement departmental goals, policies, procedures, general orders, and strategic priorities.
Select, supervise, train, coach, develop, and evaluate assigned employees; address performance and conduct matters consistent with City policy and labor requirements.
Manage assigned communications, records, property and evidence, crime analysis, statistical reporting, and public safety technology functions.
Evaluate operational trends, risks, service gaps, and performance information; prepare reports, dashboards, policies, presentations, and recommendations for department and City decision-making.
Coordinate public safety technology projects with the City's information technology function, including CAD/RMS, radio systems, digital evidence platforms, cameras, databases, access systems, and related applications.
Participate in budget development and administration; forecast operational needs; monitor expenditures; and support procurement, contracts, vendors, grants, and implementation efforts.
Ensure compliance with applicable laws and standards governing criminal justice information, CLETS, POST, confidentiality, records, evidence, public records, courts, and dispatch operations.
Coordinate audits, inspections, compliance reviews, and corrective action plans.
Serve as the Police Department's Public Information Officer; prepare news releases, advisories, talking points, website and social media content; respond to media inquiries; coordinate interviews and press briefings; and serve as a spokesperson during routine and critical incidents.
Provide complex staff support to the Police Chief or designee and command staff, and represent the department before City bodies, public agencies, community groups, and professional organizations.
Respond to complex or sensitive inquiries and support emergency or critical-incident operations, including outside normal working hours when required.