Police Service Assistant

City of New Braunfels • New Braunfels, TX

7d • Onsite

About The Position

Under general supervision, the Police Service Assistant performs a variety of duties that support patrol and operational functions, including traffic incident management, motorist assistance, abandoned property handling, and field support for calls for service. The position provides valuable hands-on experience and exposure to police operations for individuals interested in a future career in public safety, specifically recent graduates of high school and college Criminal Justice programs, before pursuing peace officer certification. This position requires regular interaction with the public and close coordination with law enforcement, fire, EMS, and towing services to ensure roadway safety and efficient incident response.

Requirements

• High school diploma or GED equivalent
• Must be at least 18 years of age
• Must demonstrate a strong interest in pursuing a career as a Police Officer with the New Braunfels Police Department and meet all applicable eligibility requirements.
• Must possess a valid Texas Class C Driver License with an acceptable driving record
• Must successfully complete all required pre-employment screenings, including a background investigation, psychological evaluation, polygraph examination, drug testing, physical examination, and driving record review
• City ordinances, the penal code, traffic laws, and departmental policies, or the ability to learn and apply them
• Laws, policies, and procedures, and the ability to read, interpret, and apply them appropriately
• Defensive tactics and techniques, or the ability to obtain such knowledge through training
• Operation of specialized equipment, including ticket writers, pepper spray, road flares, portable police radios, body‑worn cameras (BWC), and body armor
• Principles and practices of accurate recordkeeping and data/inventory management
• Operating a two‑way radio, or the ability to successfully complete required training
• Effective verbal and written communication with team members and the public
• Ability to establish and maintain effective working relationships
• Ability to follow oral and written instructions
• Accurately record, organize, and maintain data and inventory
• Produce legible written entries and input data into records management systems
• Operating motor vehicles and office equipment, including computers, telephones, and copy machines
• Ability to receive, understand, and act upon detailed verbal information

Nice To Haves

• Recent graduates of high school and college Criminal Justice programs

Responsibilities

• Provide motorist assistance and traffic incident management services during assigned shifts.
• Impound abandoned vehicles and property in accordance with established procedures, ensuring proper placement into the property impound system and completion of all required property, transfer, and incident reports.
• Conduct scheduled trips to deliver and retrieve paperwork, transport vehicles and equipment for deployment or repair, and follow up on vehicle or project status to minimize service disruptions.
• Respond to authorized incidents including: Abandoned vehicle; Assist Fire Department; Assist motorist; Burglary report (attempted, residential, apartment, commercial, garage, vehicle and other); City Ordinance Violations; Criminal Mischief Report; Fireworks; Found property (excluding firearms and drugs); Graffiti; Lost property; Major traffic crashes (assisting in traffic control and gathering of party/witness information); Minor traffic crashes; Missing person/lost child (assisting in search only); Motor vehicle theft report (attempted, vehicle, trailers and others); Parking violation; Theft report; Traffic Control; and Other assignments as directed by a supervisor.
• Communicate clear and accurate information using standard protocols via radio, telephone, CAD, and email with law enforcement, fire, EMS, and towing services.
• Provide comprehensive traffic incident services, including removal of lane‑blocking hazards, coordination and assistance with emergency and support responders, and implementation of traffic control and scene protection measures using cones, flares, signs, flagging, and emergency lighting.
• Provide basic first aid in accordance with established procedures until trained emergency responders arrive.
• Performs other duties as assigned or required.

Benefits

• Competitive medical, dental and vision insurance
• 2:1 match on retirement contribution
• Paid volunteer time off – 16 hours per year
• Vacation accrual starts at date of hire – up to 120 hours annually your first year
• Get paid to stay – longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Bilingual pay offered
• Keep learning – professional and personal development training available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED