Police Service Aide (PSA)

City of Eastpointe•16083 E 9 Mile Rd, MI

1d•Onsite

About The Position

The primary function of the Police Service Aide (PSA) is to perform non-sworn law enforcement tasks, freeing sworn officers from station duties. These functions include a wide variety of tasks associated with the reception and support function of the Eastpointe Police Department. The role of a PSA is multifaceted and requires excellent multitasking ability.

Requirements

A valid Michigan operator’s license.
A high school diploma or GED equivalent.
Knowledge of modern office practices and equipment, including keyboarding and organizational skills.
Possess strong written, verbal and interpersonal communications skills.
Work cooperatively with the public and other city employees, maintaining the confidentiality of sensitive information.
Ability to work for periods of time without direct supervision.
Ability to learn job-related material through observation and oral instruction.
Ability to familiarize self with the geography of the City of Eastpointe.
City employees are expected to possess and maintain a record of orderly, law-abiding citizenship, sobriety, integrity and loyalty as it pertains to and reflects upon their employment with the City.

Nice To Haves

PSAs who show interest in becoming a Police Officer will have the opportunity to participate in the Eastpointe Police Cadet Program. Cadets will receive training in and participate in various aspects of police work, preparing them for a future Police Officer role.
An Associate’s Degree in Criminal Justice, Police Science, or a related field, or completion of this degree upon the completion of the police academy.

Responsibilities

Work the front desk reception area of the Police Department.
Answer routine inquiries by telephone and in person and make proper disposition or direct them to proper authorities.
Maintain forms, supplies and equipment in the front desk area.
Assist in processing, interacting with, and monitoring prisoners, including inquiries and accepting and processing bonds for prisoners.
Provide seamless customer service by working cooperatively and jointly with officers and supervisors of this and other police agencies.
Confirm warrants with other agencies, including SERESA dispatch.
Open, sort, file, and route mail, products, materials, and other paperwork.
Process complaints and take minor reports in compliance with field-based reporting procedures.
Operate various computer software and hardware and enter data into various terminals, including LEIN/NCIC.
Retrieve and process records of all types and make voice broadcasts over police radio equipment when necessary.
Handle vehicle inquiries, impoundments and releases, and assist in the movement of department vehicles.
Exercise good judgment, initiative and resourcefulness and maintain effective working relationships with the public, elected officials, community leaders, victims, detainees and other professionals.
Perform other essential functions and duties as delegated by the Police Chief or his designee.