Police Records Technician

DeKalb County • Decatur, GA

2d • Onsite

About The Position

This position is only available in the Police department. The Police Records Technician receives, reviews, prepares, and/or processes department documents such as police incident and criminal investigation reports, accident reports, citations, warrants, impound records, etc. They verify, complete, and/or code required information, enter information into department databases, update database information, create new files and purge old data as appropriate, and maintain copies in department files. This role also utilizes Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) terminals to conduct background and criminal history checks, enter information regarding tags, driver’s licenses, warrants, missing persons, and stolen property, and obtain, retrieve, and relay information to police officers, detectives, other law enforcement or other staff as requested. Additionally, the technician processes requests for records and reports from various entities, determines confidentiality, verifies identities, and ensures timely delivery of reports. General customer service functions, processing payments, and providing clerical support are also key aspects of this role.

Requirements

• High school diploma or GED required
• One year of experience in clerical/general office work or a related field
• Must possess and maintain a valid Georgia driver’s license
• Must obtain and maintain certification as a GCIC/NCIC Basic Operator
• Must pass a pre-hire assessment (Spelling, Math, Data Entry)
• Must pass an extensive background check that includes a lie detector test
• Must not have used illegal drugs within the past year
• Must pass a pre-hire physical that includes a drug and alcohol test
• Must be willing to work any shift, including weekends

Responsibilities

• Receives, reviews, prepares, and/or processes department documents such as police incident and criminal investigation reports, accident reports, citations, warrants, impound records, etc.
• Verifies, completes, and/or codes required information; enters information into department databases; updates database information; creates new files and purges old data as appropriate; and maintains copies in department files.
• Utilizes Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) terminals; conducts background and criminal history checks; enters information regarding tags, driver’s licenses, warrants, missing persons, and stolen property; and obtains, retrieves and relays information to police officers, detectives, other law enforcement or other staff as requested.
• Processes requests for records and reports; receives requests from courts, law enforcement personnel or agencies, victims and the general public; retrieves police/incident reports; determines confidentiality of requested document/report; verifies identities and assures authority of individuals to receive confidential information; establishes quantity of information requester is authorized to receive; forwards and/or mails accordingly; and ensures reports are provided in a timely manner.
• Performs general customer service functions; answers telephones; greets customers and visitors; provides assistance, requested documents and information regarding department services and procedures; refers callers to other staff members as appropriate; and takes messages.
• Processes payments for documents; accepts payments and records receipt of same; and balances cash drawer; and maintains related documentation.
• Provides general clerical support to department personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED