Police IT Systems Support Technician

City of Gaithersburg•Gaithersburg, MD

13d•Onsite

About The Position

The Gaithersburg Police Department is seeking a full-time Police IT Systems Support Technician to operate, maintain, and provide support services for all police-related information systems and technology programs. This is a non-sworn technical position requiring considerable independence and adherence to accepted IT practices. The role involves supporting and administering standalone and networked police-related computer applications and in-field technologies, including hardware, software, and peripherals, to support law enforcement operations. The successful candidate will offer technical expertise and end-user support for police applications, troubleshoot and resolve issues, plan and conduct training, and coordinate IT functions with the City's Department of Information Technology, including system and application updates. The ideal candidate will possess strong technical, organizational, interpersonal, communication, time management, and customer service skills, with the ability to quickly learn the department's systems and operations. Detail orientation, accuracy, thoroughness, and the ability to meet deadlines are essential. Prior experience in law enforcement, criminal justice, or public safety is preferred.

Requirements

Associate's degree in Information Technology, Management Information Systems, Law Enforcement, Criminal Justice, or related field.
At least 4 years of relevant experience providing information systems support.
Valid driver's license.
A positive, professional, customer-friendly attitude.
Flexibility, resourcefulness, and willingness to learn and assume new challenges.
Demonstrated ability to successfully multitask with constant distractions and interruptions and to shift priorities.
Ability to work effectively independently with minimal supervision and as part of a team.
Ability to clearly communicate technical solutions in a cordial, user-friendly, professional manner.
Demonstrated ability to work with sensitive information and maintain confidentiality.
Careful attention to detail and ability to work quickly and accurately and meet firm deadlines.
Ability to quickly develop a working knowledge of the Department and its functions, programs, procedures, and services.
Ability to become proficient with specialized technology/software applications used by the Department.
Or any acceptable equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to satisfactorily perform job duties.

Nice To Haves

Bachelor's degree desirable.
Certifications such as CompTIA A+, Microsoft, etc., desirable.
Relevant skilled work experience in a law enforcement, criminal justice, public safety, or similar operation is preferred.
Bachelor's degree may substitute for up to half of the required experience.
Additional 2 years of information systems support experience in law enforcement, criminal justice, public safety, or similar operation may substitute for college degree.

Responsibilities

Support and maintain configurations and content of police-related applications, information systems, and technology programs to ensure proper and efficient functionality.
Test and evaluate system performance, identify maintenance requirements, and recommend system changes.
Assist in the coordination of system updates.
Perform daily maintenance of police-related applications.
Assist with the setup and implementation of new technology and equipment.
Move/reinstall equipment; add or delete system users in police-related applications.
Install in-vehicle computers, technology, and other electronic equipment.
Install and test body-worn camera activation devices on weapon holsters, requiring the handling of unloaded firearms.
Provide first-level end-user support for computers, network systems, telephones, printers, and related peripheral equipment, directing unresolved issues to the Information Technology Helpdesk.
Provide computer/technology training for department employees, identify training needs, develop training materials, and arrange for external training when necessary.
Respond to Police Department end-user and administration requests for police technology-related issues and information in a timely manner.
Investigate, diagnose, and resolve routine problems with software, hardware, peripheral equipment, and network access; direct more complex problems to Information Technology staff.
Contact appropriate technicians for services beyond staff capabilities.
Coordinate departmental technology functions and projects with Information Technology staff and external vendors or agencies.
Provide technical support for 24-hour operational needs, including unexpected or critical department technology issues and support for personnel working outside normal business hours.
Research, analyze, evaluate, test, and/or recommend appropriate technologies and equipment.
Solicit cost proposals for technology and equipment.
Assist in maintaining information technology equipment inventory.
Prepare reports; maintain files and records; perform system audits as needed.
Perform Maryland Public Information Act (MPIA)-related video uploads and redactions, which may involve viewing graphic content.
Assist with special projects as assigned.
Provide outstanding service, pursue continuous improvement, and exceed expectations.