Police Information Clerk

City of Monroe•Monroe, NC

9d•Onsite

About The Position

Performs technical work with law enforcement personnel and City of Monroe utility departments in response to daily operating procedures and emergency situations. Work is performed under the moderate supervision of the assigned Police Sergeant. This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the work is not subject to adverse environmental conditions.

Requirements

General knowledge of the methods of operating the communications system
General knowledge of radio procedures
General knowledge of the geography of the City and location of important buildings
Ability to type at a reasonable rate of speed
Ability to speak distinctly
Ability to utilize computer aided dispatching and networking software
Ability to deal courteously with the public under stressful conditions
Ability to establish and maintain effective working relationships with associates and the general public
Any combination of education and experience equivalent to graduation from high school.
Possession of an appropriate driver's license valid in the State of North Carolina.
Possession of or ability to obtain DCI and NCIC certifications within one year of employment.

Responsibilities

Receiving, classifying, processing, and forwarding non-emergency service calls; preparing and maintaining computerized records and files.
Receives law enforcement related service requests and calls.
Receives routine and emergency utility department's request after hours in reference to electrical, gas, water, street, and parks and recreation.
Operates radios, telephone, and computer terminals.
Monitors in-house alarm systems.
Contacts appropriate personnel when required or needed.
Receives complaints in person or by phone; greets public at front window and determines their needs.
Receives and transmits messages by radio and maintains radio log.
Operates a variety of equipment and computers.
Enters and receives information on the Department of Criminal Information (DCI) computer including driver and vehicle information, criminal histories, stolen vehicles, firearms, articles, wanted criminals, missing persons, and severe weather conditions.
Takes telephone calls concerning complaints; distributes information to appropriate units; makes record of calls.
Types and files reports and records; generates a variety of reports as requested.
Monitors camera equipment.
Performs related tasks as required.