POLICE DISPATCHER - 48008347 1

State of Florida•Saint Augustine, FL

14d•Onsite

About The Position

The incumbent of this position provides support for the Campus Police Department and the Law Enforcement Officers. Answers incoming emergency/nonemergency phone calls and monitors/responds to all incoming emergency/nonemergency text messages received in the Communications Center. Obtains critical information from callers requesting police assistance and keeps all callers calm as they handle any given situation. Communicates to police officers precise and accurate information they receive from callers. Operates and monitors multiple security surveillance cameras across campus and at designated access control locations. Communicates via two-way radio with police officers dispatching them to various emergency/nonemergency calls for service. Maintains the location and status of police officers at all times in the Computer Assisted Dispatch (CAD) system. Maintains communications with other agencies when emergencies require public safety assistance from outside agencies. Operates a computer workstation that provides access to various school information and databases. Operates a fire alarm computer workstation monitoring various urgent/nonurgent alarms to ensure student and staff safety from fire emergencies. Operates the NCIC/FCIC computer workstation. Monitors severe weather alerts through the National Weather Service and the NOAA weather radio. Submits work orders to Customer Service Center. Activates various emergency mass notification systems for critical incidents. Notifies key administrators during campus emergencies. Assists parents/visitors arriving at the Communications Center and at gate intercom boxes. Issues visitor IDs. Performs other related duties as assigned.

Requirements

Knowledge of appropriate ways of dealing with individuals in a crisis situation
Ability to make decisions and function effectively in high stress, emergency situations
Ability to respond to the public in a calm, effective manner
Ability to operate a radio-teletype and other related communication equipment
Ability to speak clearly and listen effectively
Ability to coordinate and disseminate information
Ability to learn and effectively use existing computer programs
Ability to establish and maintain effective working relationships with others
Ability to ascend or descend stairs, ramps, etc
Ability to maintain body equilibrium to prevent falling when walking, standing or crouching
Ability to bend body by bending spine at waist
Ability to bend legs at knee to come to rest on knee or knees
Ability to extend hand(s) and arm(s) in any direction
Ability to stand for sustained period of time
Ability to move about on foot to accomplish tasks
Ability to use upper extremities to press against something with steady force in order to thrust forward, downward, or outward
Ability to raise objects from a lower to a higher position or moving objects horizontally from position-to-position
Ability to lift 20 pounds, if necessary
Ability to receive detailed information through oral communication
Visual requirement equal that of a minimum standard based on the criteria of accuracy and neatness of work which deals largely with preparing or analyzing data and figures
Ability to attain sign language proficiency level in accordance with FSDB O.P.P.1.24
Ability to complete training and administer skills acquired during CPR
A high school diploma or its equivalent and one year of experience in radio-teletype operations, sworn law enforcement, dispatching, forestry, firefighting, or other public contact work.
College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for the required experience.
Experience as described above can substitute on a year-for-year basis for the required high school education.

Responsibilities

Answers incoming emergency/nonemergency phone calls and monitors/responds to all incoming emergency/nonemergency text messages received in the Communications Center.
Obtains critical information from callers requesting police assistance and keeps all callers calm as they handle any given situation.
Communicates to police officers precise and accurate information they receive from callers.
Operates and monitors multiple security surveillance cameras across campus and at designated access control locations.
Communicates via two-way radio with police officers dispatching them to various emergency/nonemergency calls for service.
Maintains the location and status of police officers at all times in the Computer Assisted Dispatch (CAD) system.
Maintains communications with other agencies when emergencies require public safety assistance from outside agencies.
Operates a computer workstation that provides access to various school information and databases.
Operates a fire alarm computer workstation monitoring various urgent/nonurgent alarms to ensure student and staff safety from fire emergencies.
Operates the NCIC/FCIC computer workstation.
Monitors severe weather alerts through the National Weather Service and the NOAA weather radio.
Submits work orders to Customer Service Center.
Activates various emergency mass notification systems for critical incidents.
Notifies key administrators during campus emergencies.
Assists parents/visitors arriving at the Communications Center and at gate intercom boxes.
Issues visitor IDs.
Performs other related duties as assigned.

Benefits

Automatic enrollment into the Florida Retirement System.
Medical insurance coverage is $90 per pay period for family coverage; $25 per pay period for employee only.
Life insurance $25,000 is provided by the state at no cost to you for all FTE positions. Employees may purchase additional coverage.
Low-cost supplemental benefit packages that include dental, vision, and much more.
Professional development opportunities and ability to learn American Sign Language on campus at no cost.
Tuition waiver program – earn up to 6 credit hours per semester at state universities.
Biweekly accrual up to four (4) hours of sick leave and annual leave.
Nine paid holidays and one Personal Holiday each year.

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