Police Dispatcher

The Southern Baptist Theological Seminary • Louisville, KY

11d • Onsite

About The Position

The Police Dispatcher is a member of the Department of Campus Police and reports to the Dispatch Supervisor. The Police Dispatcher monitors live feeds from 200+ CCTV cameras, 14 fire alarm systems, 9 security systems, and assists with the processing of on average 500 “calls for assistance” per month. The Police Dispatcher is responsible for the Seminary’s answering service during evening/night shifts and weekends. The Police Dispatcher determines the nature and severity of inbound calls for assistance and takes appropriate remedial action, including dispatching campus police officers to assist, contacting Metro Louisville emergency services as needed, providing verbal directions, etc.

Requirements

• high school diploma or GED
• some experience in dealing with the public
• demonstrable excellent “customer service” skills
• must be computer literate

Nice To Haves

• some college or technical school education is preferred

Responsibilities

• Responds to calls for service, campus radio system, CCTV monitors, and walk-ins; evaluates information received or observed, prioritizes situations and dispatches appropriate assistance
• Sends out emergency Rave alerts
• Communicates accurately and concisely with involved members of the campus police staff, outside agencies, members of the Seminary community, and the public at large as may be needed
• Monitors campus surveillance system and dispatches campus police officer(s) in response to viewed situations
• Functions as the campus information representative after normal daily business hours and on weekends handling all phone calls and walk-in contacts
• Maintains accurate up-to-date logs of dispatch activity and “lost/found” property
• Utilizes restricted access to Jenzabar in performance of duties; maintains security/confidentiality of records, information, etc. to which exposed
• Creates work orders upon request
• Maintains current working knowledge of departmental regulations, policies and procedures
• Performs other duties as may be assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED