Police Dispatcher

University of Wisconsin Stout•Oshkosh, WI

1d•$19

About The Position

The UWOPD Dispatcher position evaluates and acts upon information and knowledge regarding safety, law enforcement and the University in general. This position is responsible for communication via radio, Mobile Data Computer (MDC) terminal, telephone, written correspondence, computer programs and chatting and in-person conversation & customer service. This position coordinates emergency and non-emergency communication between the UW Oshkosh Police Department and other campus departments, law enforcement agencies, fire departments, emergency medical units and other agencies. This position is also responsible for monitoring alarm panels, numerous radio frequencies, and acts as the after-hours emergency contact for the campus community. The UWOPD offers training opportunities to those who express interest in areas outside their daily duties, but also meet the needs of the Police Departments operations. In addition, the position is responsible for maintaining the computerized police record keeping system, ensuring accuracy in all entries, providing dispatch training to all dispatchers and officers, and ensuring security measures are being met with regards to confidential information and record retention. This position is eligible for Night Differential Pay for time worked between 6:00 PM and 6:00 AM. If interested in learning more about this please review UW System Administrative Policy 1277.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a customer service-related position.
Knowledge and experience in the use of Microsoft Office (i.e. Word, Excel, Outlook, etc.)
Proven ability to perform varied tasks quickly, accurately and simultaneously while under stress.
Proven ability to recognize and protect confidential information
Must have a positive attitude and be proactive and team oriented.
Demonstrated ability to accurately detect and interpret essential visual and auditory signals required for safe and effective job performance while maintaining focus in environments with varying noise levels.
Commitment to demonstrating resilience, adaptability, and cultural competency in serving a diverse campus community.

Nice To Haves

Associate degree or higher college degree
Prior experience in a dispatch center or a communications center capacity.
Knowledge of the TIME system procedures and DOT/NCIC/CIB polices and guidelines.
Some knowledge of Police authority, judicial procedures, and law enforcement reporting requirements
Ability to operate communications systems, including two-way radio dispatch equipment, multiple-line telephone systems, MDC systems, and alarms systems.

Responsibilities

Maintains complex records of information in directories and alarm databases, ensures continuity of operations plans, and ensures other resources are accurate and up-to-date
Trains new dispatchers, manages training task updates, and provides training and coaching weekly reports. Assists in ensuring training initiatives are completed
Documents incidents accurately and adheres to all applicable policies, rules, and regulations
Troubleshoots, triages, and escalates issues according to established policies and procedures
Communicates effectively and provides accurate and detailed instructions to all types of audiences in high stress emergency situations
Schedules logistics and secures resources for response to emergency incidents for the institution
Operates police radios, phone consoles, and various equipment and technologies to receive and processes requests and information from institutional affiliates, law enforcement, and other public safety agencies
Assists with leading and coordinating projects

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