Police Dispatcher - Denver 9-1-1

City and County of Denver•Denver, CO

3d•$31 - $47•Onsite

About The Position

This application is for the March 23, 2026 Police Dispatcher Academy. Please apply as soon as possible, as this posting will close on January 11, 2026 . Denver's 9-1-1 Emergency Communications Agency is staffed by trained public safety professionals who handle both emergency and non-emergency calls, as well as dispatch police, fire, and paramedic resources. The 9-1-1 team works closely with Denver Police, Denver Fire, and Denver Health Paramedics to ensure the safety and well-being of residents, businesses, and visitors in the City and County of Denver. The City and County of Denver’s 9-1-1 Communications Center is seeking highly motivated and detail-oriented individuals to serve as 9-1-1 Police Dispatchers. Police Dispatchers manage high-stress situations to support Denver Police Officers by entering information into the Computer-Aided Dispatch (CAD) system and relaying it to first responders, which will be primarily through direct radio communication. They perform computer clearances and searches using systems like the National Crime Information System (NCIC), the Colorado Crime Information System (CCIC) and City and County of Denver court files. Dispatchers are expected to support the Denver Police Department’s needs during both planned and unplanned events. The Denver 9-1-1 Emergency Communications Agency is a 24-hour, seven days a week operation, therefore, applicants must be able to work the following: 8, or 12-hour shifts. Day, Swing and Graveyard shifts. Weekends , h olidays , and overtime on short notice. Shift Differential Incentives: Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay. Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay. Primary Communication Center: 12025 E 45th Ave, Denver, CO 80239 Back-up Communication Center: 950 Josephine St, Denver, CO 80206

Requirements

Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
One (1) year of experience as a 911 Operator or Emergency Dispatcher.
OR-Two (2) years of experience in public contact over the phone/in-person.
OR-One (1) year of high volume call-center/general-dispatching experience.
OR-One (1) year of experience as a paramedic on an emergency ambulance (not an air ambulance) or as a fire fighter, police officer, or military police officer.
Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.
Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.
Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment.
Must take and pass some online test every two years to maintain certification.
Licenses and certifications must be kept current as a condition of employment.

Nice To Haves

Excellent Communication: Ability to relay clear and concise information over radio and telephone.
Strong Multitasking Abilities: Comfortable managing multiple calls and dispatching officers simultaneously.
Critical Thinking & Problem-Solving: Ability to assess situations and make quick, sound decisions.
Understands officer safety concerns and the dynamics of high-risk incidents.
Emotional Resilience: Ability to remain calm under pressure, especially during high-stress or life-threatening situations.
Technical Proficiency: Skilled in learning and using various computer systems and software, including new technologies. Previous experience with dispatch software, multi-line phone systems, and radio operations.
Geographical Knowledge: Familiarity with the City and County of Denver’s streets, landmarks, and locations.
Attention to Detail: Accurately document events, caller information, and unit activity.
Team-Oriented Mindset: Work collaboratively with fellow dispatchers, call takers, and first responders.
One (1) year experience working in an emergency service dispatching position.
Bilingual

Responsibilities

Receiving and processing emergency and non-emergency calls via phone and radio for police services.
Dispatching police units to incidents while prioritizing officer and public safety.
Monitoring and tracking field unit activity, responding to requests and providing critical information.
Use computer-aided dispatch (CAD) systems to log and relay real-time information accurately.
Maintaining constant communication with officers, providing updates and support as needed.
Assess emergency situations quickly to determine appropriate response levels.
Follow department protocols and procedures while maintaining confidentiality.
Work closely with fire, EMS, and other emergency services when coordination is required.

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