Police Dispatcher Trainee

Military Spouse Corporate Career Network•Hillsboro, OR

1d•Onsite

About The Position

Join WCCCA, the second largest primary 9-1-1 Center in Oregon, serving over 15 police and fire agencies in Washington County and providing fire service into Clackamas, Yamhill, and Multnomah Counties. WCCCA offers a stable job environment, opportunities for advancement, and competitive pay with great benefits. This role is for a Police Dispatcher Trainee who will learn to operate complex communications equipment, including radio, multi-line telephone systems, and computer-aided dispatch (CAD), to handle emergency and non-emergency calls for service and dispatch police or fire units. Call Takers and Dispatchers are considered the FIRST first responders, embodying core values of dedication, excellence, commitment, respect, partnership building, creativity, resourcefulness, and compassion. Thorough, on-the-job paid training is provided.

Requirements

High school diploma or GED
Typing ability with speed and accuracy
No disqualifying criminal history
1 year of customer service experience
1 year of computer data entry and retrieval of information
Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.
Willing to work shift work and last minute overtime
A track record of honesty and integrity
Willingness to learn and accept feedback
Ability to keep track of multiple tasks in a fast-paced environment
Must obtain within 18 months of hire and maintain: DPSST Basic Telecommunicator Certification.
Must obtain within 18 months of hire and maintain: EMD Certification.
Must obtain within 18 months of hire and maintain: CPR/First Aid/AED Certification.
Must obtain within 18 months of hire and maintain: LEDS certification.
Communicate clearly and concisely in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds.
Able to prioritize complex incidents based on a number of situational variables following established policy.
Capable of quickly deciding on an appropriate course of action.
Ability to write clearly, accurately, concisely and legibly.
Knowledgeable of or the ability to learn CAD functions and commands, communication radio systems LEDS formats, common police fire and medical terms and operation of basic office machinery.
Skill in typing complex alphanumeric data into a computer system with high accuracy and speed.
Ability to multitask and retain information over long periods of time.
Ability to read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently.
Ability to read and comprehend complex written material containing technical, legal and medical terminology.
Ability to adjust to frequently changing workloads.
Ability to adhere to the ethical and legal standards required to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon.
Ability to participate in mandatory training.
Ability to exercise good judgment, common sense and emotional intelligence in accomplishing responsibilities and in interactions with others.
Capable of applying a high level of initiative, discretion and judgment in accomplishing assigned tasks.
Ability to work under stressful and emotional conditions.
Ability to maintain confidentiality.
Ability to establish and effective relationships with those contacted in the course of work. This may include other employees, representatives of other agencies and organizations as well as members of the community.

Responsibilities

Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures.
Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.
Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.
Use an array of complex references and resources to solve questions, determine appropriate courses of action and provide correct levels and types of service to the public.
Screen and forward phone calls to other County divisions and agencies as appropriate.
Use phone and computer simultaneously and monitor multiple computer screens.
Identify non-English speakers and quickly and effectively utilize approved interpreters or equipment to aid in communicating.
Maintain a positive customer service attitude with community members, users, co-workers and management, often under pressure and time constraints.
Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc.
Perform other duties as assigned.