Police Dispatcher II (Lateral)

City of San Bernardino•San Bernardino, CA

5d•Onsite

About The Position

Police Dispatcher II is the full journey-level class in the class series. The work requires independence, rapid responses and ability to handle the most difficult and demanding calls. This position will require working a varied work shift that includes evenings, weekends, and holidays. Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams.

Requirements

High School diploma or G.E.D.
At least one (1) year of customer service experience working with the public in person, by telephone or in radio communications; or an equivalent combination of training and experience.
Successful completion of P.O.S.T. Public Safety Dispatcher course is required within 12 months of date of employment.
Knowledge of operations, services and activities of a public safety dispatch program.
Knowledge of rules, regulations and procedures relating to Police communications and dispatch, including FCC requirements.
Knowledge of methods and techniques of evaluating situations to dispatch appropriate units.
Knowledge of proper operation and care of radio and telephone equipment.
Knowledge of customer service practices and telephone and radio courtesy.
Knowledge of geography and street layout of City and surrounding area.
Knowledge of modern office procedures, methods and equipment, including computers and related software.
Ability to elicit information to assess situations from callers, many of whom are upset and distressed and not communicating clearly.
Ability to determine dispatch priorities during peak workloads and dispatch appropriate personnel and equipment using mature judgment in the application of policies, rules, regulations and standard operating procedures.
Ability to broadcast clear, concise and specific instructions over the radio in a distinct, well-modulated voice.
Ability to work rapidly under stress and exercise good judgment in emergency situations.
Ability to use a typewriter and computer keyboard with accuracy.
Ability to read and apply mapping information for effective call and unit management.
Ability to listen to and record, or key in, information clearly and accurately.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to perform routine maintenance of computer systems and accessories.
Ability to operate a variety of office equipment including computers and applicable software applications.
Ability to understand and carry out detailed oral and written instructions.
Ability to establish and maintain effective working relationships with dispatch co-workers, department and City officials, sworn officers, the public and others encountered in the course of work.

Nice To Haves

Typing certificate showing 40 words per minute issued within one year of application.
Completion of POST Basic Dispatch Academy.
At least one year of experience operating a public safety Computer Aided Dispatch system or prior Public Safety Dispatcher experience.
Familiarity with police dispatching procedures, 911 systems, relevant codes (Penal, Vehicle, Municipal), and law enforcement software systems.
Knowledge of office practices, records management, and Police Department operations.
Ability follow instructions, use dispatch codes, read maps, communicate clearly, and provide professional customer service.
Peace Officers currently employed at the San Bernardino Police Department who have satisfactorily completed a one-year probation may submit a copy of the P.O.S.T. Basic Certificate in lieu of completing the P.O.S.T. Public Safety Dispatcher Course.

Responsibilities

Remains calm, composed, and focused under pressure while handling multiple emergency calls and rapidly changing situations.
Communicates clearly, professionally, and with empathy to gather accurate information from callers and relay critical details to field units.
Demonstrates strong multitasking skills and the ability to prioritize effectively in fast-paced, high-stress environments.
Exercises sound judgment and quick decision-making when evaluating situations and determining the appropriate response.
Provides excellent customer service, showing patience and understanding when assisting distressed or upset individuals.
Works collaboratively as part of a dedicated team, supporting fellow dispatchers and law enforcement personnel to ensure efficient operations.
Pays close attention to detail and maintains accuracy when entering and managing information in dispatch and computer systems.
Is proficient with computers, radio systems, and other dispatch technology, adapting quickly to new software and procedures.
Shows a strong sense of responsibility, integrity, and commitment to public safety and serving the community with professionalism.
Handle a steady flow of 911 calls—listening carefully, gathering key details, and coordinating police responses.
Stay calm under pressure, provide reassurance to callers, and relay critical information to officers in the field.
Monitor radio traffic, update reports, and assist teammates.