Police Dispatcher I (Flex)

City of San Bernardino • San Bernardino, CA

9d • Onsite

About The Position

The Police Dispatcher I (Flex) performs general and routine dispatching activities. Operates computerized dispatch, radio, "911," and ancillary equipment in a police communications center. Receives, interprets, and codes routine and emergency calls and dispatches personnel and equipment in response following clear policies and protocols. This position will require working a varied work shift that includes evenings, weekends, and holidays. Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams.

Requirements

• High School diploma or G.E.D.
• At least one (1) year of customer service experience working with the public in person, by telephone or in radio communications; or an equivalent combination of training and experience.
• A valid California driver’s license is required.
• Typing speed of 30 words per minute is required.
• Familiarity with the geography and street layout of the city and surrounding areas.
• Proficiency in operating and maintaining radio, telephone, and office equipment, including computers and relevant software applications.
• Ability to work quickly under pressure while exercising sound judgment in emergency situations.
• Customer service and communication skills, telephone and radio courtesy while delivering clear, concise, and specific instructions.

Nice To Haves

• Knowledge of general operations, services, and activities of a public safety dispatch program.
• Knowledge of rules, regulations, and procedures relating to police communications and dispatch, including FCC requirements.
• Knowledge of proper operation and care of radio and telephone equipment.
• Knowledge of customer service practices and telephone and radio courtesy.
• Knowledge of modern office procedures, methods, and equipment.
• Knowledge of equipment maintenance practices and methods.

Responsibilities

• Answering emergency and non-emergency calls
• Gathering key details
• Dispatching officers and resources
• Communicating with units in the field
• Monitoring unit status
• Providing critical information to keep both the public and officers safe

Benefits

• Opportunity to grow professionally
• Making a difference in the community
• Public service careers are supported by a strong sense of community and purpose
• Motivated professionals can grow, contribute, and be part of something meaningful

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED