Police Dispatch Supervisor

City of San Bernardino, CA • San Bernardino, CA

39d

About The Position

The Police Dispatch Supervisor oversees, assigns, and participates in dispatching Police and other City personnel. This role includes monitoring, supervising, and ensuring work quality and compliance with established policies and procedures. This position will require working a varied work shift that includes evenings, weekends, and holidays. Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams.

Requirements

• High School diploma or G.E.D.
• At least three (3) years of progressively responsible public safety dispatch communications experience, at least one (1) of which was in a lead capacity; or an equivalent combination of training and experience.
• A valid State driver's license is required.
• Typing speed of 30 words per minute is required.
• Successful completion of P.O.S.T. Public Safety Dispatcher course.

Nice To Haves

• Supervisory Skills: Ability to plan, schedule, supervise, and evaluate the work of assigned staff. Proficiency in performance evaluation, coaching, and taking disciplinary actions.
• Communication and Coordination: Expertise in monitoring and overseeing communications between callers, dispatchers, and police units. Strong skills in resolving complaints and assisting with complex or non-routine calls.
• Technology Proficiency: Knowledge of dispatch equipment, including computer-aided dispatch (CAD) systems, automated telephone systems, and 800 MHz radio systems.
• Geographic Knowledge: Familiarity with the geography of the City, including the location of streets, specific buildings, trouble areas, and hazards.
• Administrative Skills: Knowledge in managing payroll, scheduling, and related administrative details for dispatch staff.

Responsibilities

• Oversees, assigns, and participates in dispatching Police and other City personnel.
• Monitoring and overseeing communications between callers, dispatchers, and police units.
• Resolving complaints and assisting with complex or non-routine calls.
• Managing payroll, scheduling, and related administrative details for dispatch staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED