Dispatch Supervisor
About The Position
The Dispatch Supervisor will be responsible for overseeing the dispatching of janitorial service requests and ensuring timely and efficient communication between staff, management, and the client. This role requires strong bilingual (English/Spanish) communication skills, both written and spoken, and proficiency using our Technology, our client service and reporting platform. The Dispatch Supervisor will serve as the central hub for coordinating daily tasks, responding to client needs, and maintaining accurate records of work performed.
Requirements
- Bilingual (English & Spanish) – both written and spoken.
- Strong computer literacy, with experience navigating software platforms and databases.
- Excellent verbal and written communication skills.
- Previous experience in dispatching, scheduling, or customer service.
- Ability to multitask, prioritize, and remain calm in a fast-paced environment.
- Strong organizational skills and attention to detail.
Nice To Haves
- Experience in janitorial services, facilities management, or related industries.
- Knowledge of dispatch software or work order management systems.
- Leadership ability to guide and support frontline staff when necessary.
Responsibilities
- Dispatch & Coordination
- Receive, prioritize, and dispatch janitorial work orders using our Technology.
- Ensure jobs are assigned to the appropriate personnel in a timely and efficient manner.
- Monitor completion of tasks and follow up to confirm quality and timeliness.
- Client Communication & Reporting
- Serve as the primary point of contact for client service requests and inquiries.
- Communicate clearly and professionally with clients in both English and Spanish.
- Provide updates, reports, and service confirmations as needed through our technology
- Collaborate with Dispatch to receive and confirm completion of assignments.
- Complete daily reports and shift handovers
- Operational Oversight
- Maintain accurate logs of service requests, assignments, and completion status.
- Assist management in monitoring staffing levels and workload distribution.
- Support the Site Supervisor/Manager in resolving issues, escalations, or emergencies.
- Technology & Reporting
- Navigate and utilize ABM Clean for all dispatch and reporting functions.
- Prepare daily/weekly reports on service requests, trends, and completion rates.
- Support continuous improvement by identifying recurring issues and recommending solutions
Benefits
- ABM offers a comprehensive benefits package.
- For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
