Dispatch Supervisor

Yusen Logistics • Elk Grove Village, IL

1d

About The Position

The Dispatch Supervisor is responsible for overseeing the work of dispatchers. The Supervisor ensures timely coordination and inland dispatch of ocean and airfreight shipments for delivery to customers. This Import Department position is also responsible for verifying completeness of documents accompanying the shipments and proactively communicating shipment and delivery status to ensure a clear and steady work flow.

Requirements

• Associated degree preferred plus minimum of 3 year related experience in transportation, logistics; freight forwarding or equivalent combination of education and experience.
• Must be teachable and eager to learn.
• Must possess excellent customer service skills and phone etiquette.
• Able to handle stressful situations.
• Able to take instructions and follow-through independently.
• Must have good personal organization skills and be able to multi-tasking.
• Must be able to present oneself in a cooperative and professional.
• Must have good judgment and initiative.

Responsibilities

• Supervise the functions of Dispatchers
• Coordinate with trucking companies for timely pick-up and delivery of freight to customers
• Verify shipments are fully released and payments posted before shipment is dispatched for delivery.
• Ensure required type of vehicle and space is available with the trucking companies prior to dispatch- Verify accurate piece count and calculate weight and dimension of freight.
• Ensure freight is booked at correct rates by calculating miles driven and verifying trucking rates with the billing department.
• Maintain accurate shipment records
• Ensure shipments are forwarded with accurate documentation and related dispatch and delivery information.
• Obtain proof of delivery
• Maintain updated dispatch/trucking and delivery information in related shipping files and computer systems
• Provide excellent and timely customer service by providing timely, accurate and detailed information to all parties requesting status information.
• Advise supervisor of any problems or irregularities within assigned transactions.
• Actively participate in problem resolution.
• Supervises Dispatchers.
• Carries out supervisory responsibilities according to the organization's management policies, procedures and any applicable laws.
• Responsibilities include determining staffing needs , hiring and training, planning and assigning daily work, providing on going feedback , conducting performance appraisals, addressing performance issues and resolving problems

Benefits

• Medical, Dental, and Vision beginning the 1 st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more
• Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees