Police Communications Operator
About The Position
Are you looking for a career where quick thinking and composure are put to the test? The Pennsylvania State Police (PSP) is hiring dedicated Police Communications Operators (PCOs) for our Troop C team. In this position, you will play a vital role in keeping communities safe by managing the flow of critical information that supports our law enforcement officers. If you possess unwavering emotional resilience and the ability to thrive under pressure, we want you to answer the call! As a Police Communications Operator, our team will rely on you to establish and maintain incident information in electronic record management systems and effectively communicate with Troopers and other PCOs regarding active incidents or concerns. Your work will involve receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues. You will question callers to gather details, determine response requirements, and assign relative priorities of incidents then dispatch and relay incident information to responding Troopers. Then you will contact municipal police, fire, ambulance, towing, PennDOT, or other responders to provide incident details and request assistance and response. Your duties will also include utilizing a variety of law enforcement database resources to access, research, and maintain records. If you are looking for a challenging, rewarding career and possess excellent communication skills, PSP would like to talk to you! Interested in learning more? Additional details regarding this position can be found in the position description.
Requirements
- Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
- Two years of experience using computer systems for entering, updating, and retrieving information; or
- Completion of 60 college credits; or
- An equivalent combination of experience and training.
- You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
- You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
- You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
- You must be able to perform essential job functions.
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
- Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the State Police Medical Officer.
Responsibilities
- Establish and maintain incident information in electronic record management systems
- Communicate with Troopers and other PCOs regarding active incidents or concerns
- Receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues
- Question callers to gather details, determine response requirements, and assign relative priorities of incidents
- Dispatch and relay incident information to responding Troopers
- Contact municipal police, fire, ambulance, towing, PennDOT, or other responders to provide incident details and request assistance and response
- Utilize a variety of law enforcement database resources to access, research, and maintain records
Benefits
- Health coverage
- Vision
- Dental
- Wellness programs
- Competitive wages
- Multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options
- Paid vacation
- Paid sick leave
- Eight weeks of paid parental leave
- Military leave
- Paid time off for most major U.S. holidays
- Flexible work schedules
- Work-from-home opportunities
- Opportunities for internal mobility
- Professional development
- Opportunity to give back by participating in workplace charitable giving
- Special employee-only discounts and rates on a variety of services and memberships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
