POLICE DEPARTMENT - Communications Operator (911 Dispatcher)

City of Lufkin•Lufkin, TX

9d•$22

About The Position

Dispatches police, fire/rescue, and after-hours city services. Monitors and coordinates telephone, radio, and teletype communications between unit personnel and among the general public, as well as non-emergency situations. Position is responsible for receiving, processing, and disseminating information in an accurate and timely manner to provide an expeditious response to emergency situations. Performs considerable record maintenance functions requiring specialized knowledge of departmental rules and regulations and apply acute attention to detail.

Requirements

Be at least 18 years old
Possess a normal volume speaking voice
Be fluent in English
Have 20/40 vision (corrected)
Be available to work various shifts
Thrive in a fast-paced, hectic environment
Reside within 30 minutes of the Lufkin Police Department
High school diploma/GED
Type 40 words per minute corrected
Pass an employment physical examination, which includes an audiological (hearing) test. Hearing range of 30 or more decibels, and frequency range of 250-3000 hertz in both ears.
Pass two state licensing courses and the state licensing test for Telecommunications within the first year of employment.
Candidates are required to successfully pass a polygraph test and complete a background investigation check.

Responsibilities

Answer a multi-line phone system for both emergency and nonemergency calls.
Acquire information and assess the circumstances, reassures the victim or caller, gathers required information and dispatches information to appropriate units.
Operate a multi-channel radio system and simultaneously input, retrieve, listen to and comprehend 9-1-1 and non-emergency calls and radio traffic while reading from both computer screens and print-outs
Receives and transmits pertinent information on all calls for services including those in progress
Monitors activities of Police, Fire and other emergency medical services
Maintains the location and call status of all emergency units.
Maintain communications with unit personnel in the field in order to conduct computerized searches through local, state and national databases
Confirms stolen property and wanted/missing persons as well as enter data and operate computer terminals with specialized access through various automated data banks.
Maintain records and data for items such as warrants, missing persons, stolen property and emergency protection orders by confirming information is correct, entering and modifying information in the database and clearing information as applicable.
Comprehend and apply City Ordinances, city, and departmental policies and procedures as well as adhere strictly to the Department General Orders
Communicate courteously and clearly, verbally and in writing
Required to report for work punctually, work all scheduled hours, including shift work, weekends, holidays and any required overtime as deemed necessary.
Regular and consistent attendance for the assigned work hours is essential.