Communications Dispatcher - Police

City of Nacogdoches•Nacogdoches, TX

9d•Onsite

About The Position

This team member will serve as Communications Dispatcher; R eports for work punctually, work all scheduled hours, including shift work, weekends, holidays and any required overtime as deemed necessary. Regular and consistent attendance for the assigned work hours is essential. In this role, the team member operates a communication center which receives incoming routine and emergency, fire, utility, and police calls; dispatches proper personnel for assistance; and maintains contact with police units during patrol. Receives and transmits radio/telephone messages over several circuits, and performs related recording tasks. Work involves frequent public contact which requires tact, firmness and decisiveness in obtaining necessary information from individuals under extreme stress; exercises sound judgment using the geographic layout of the community. Work is performed in accordance with departmental policies, State and Federal rules and regulations, supplemented with specific directions from supervisor and sworn personnel. Work is reviewed by observation, monitoring of the employee's operations, and the review of reports and records.

Requirements

Functions, practices, and procedures of the Police Department
computer programs including Word, Excel, Power Point, E-mail and Police Department communications systems
geographic layout of the City and adjacent areas including the locations of streets, important buildings, and other landmarks
City policies and procedures as outlined in Employee handbook
Must be able to type minimum 30 WPM with accuracy
20/20 vision required (corrected 20/20 vision accepted)
develop and maintain relationships with peers across departments
multi-task, organize and prioritize a changing work schedule to meet needs of department
follow oral and written instructions
effectively communicate both orally and in written form
speak clearly and distinctly
assess people and situations
apply sound judgment
remain calm under stressful conditions
obtain sufficient and essential information
High school diploma/GED or related experience and/or training
Valid State of Texas driver license required
Telecommunications Operator License or must obtain within 1 year of employment
Ability to obtain certifications as required

Responsibilities

Confers with department supervisors to identify departmental needs.
Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, public utilities, and/or general information concerning addresses and nature or problems.
Monitors, receives, and transmits alarms and related calls by telephone and other means.
Operates equipment to maintain contact with mobile personnel and other law enforcement units, fire, and City units; Dispatches necessary units as needed to fulfill requirements of situation.
Receives and transmits information and messages.
Sends and receives messages regarding criminal histories, vehicle identification, missing persons, license plate records, driving histories, stolen articles, and related records.
Maintains an in-house computer database and communication log; report that includes the nature of calls, actions taken, and the times involved.
Generates reports and/or records information from citations and arrests, recovered or stolen property, missing persons, and residence checks.
Ensures timely feedback to all clients, citizens, and appropriate City staff members.
All other duties as assigned.