Police Communications Supervisor

State of Maryland•Anne Arundel, MD

11d•Onsite

About The Position

Introduction The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team! GRADE 18 LOCATION OF POSITION 19 Saint Johns St. Annapolis, MD 21401 Main Purpose of Job The main purpose of the Communications Supervisor is to supervise the communications center at a Maryland State Police installation. The work involves supervising a group of Police Communication Operators (PCO), who are engaged in providing services to law enforcement, security personnel and the public through the use of a Computer Assisted Dispatch/Records Management System, multi-channel police radio equipment, and phone system.

Requirements

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years experience performing law enforcement communications work involving the operation of a computer terminal, multi-channel radio, and related equipment.
Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.
Applicants must possess the following additional qualification(s) to be considered. Include clear and specific information on your application regarding all qualifications.
One(1) year of supervisory experience in public safety communications center or law enforce dispatch.

Nice To Haves

Experience using law enforcement dispatch and monitoring systems (CAD, NCIC, CJIS, or comparable platforms).
Experience developing schedules, training staff, evaluating performance, and/or leading quality assurance programs.
Familiarity with Maryland Capital Police operations or similar State or federal police agency structure.
Certified Communications Training Officer (CTO), EMD certification, or comparable credentials.

Responsibilities

Reviews and evaluates the performance of staff.
Prepares and maintains work and leave schedule for staff.
Maintains filing systems in the Communications Center and validates all entries into METERS/NCIC to ensure accuracy and completeness.
Provides initial and continued training for staff.
Maintains all communications related manuals, including Departmental manuals in the Communications Center.
Performs the essential functions of a PCO during staffing shortages and emergency situations.
Performs other duties as required by the Commander of the Technical Services Section and the Commander of the Support Services Division.
Represents the agency at communications related meetings with other S tate agencies and allied departments.