Police Communications Operator

Commonwealth of Pennsylvania • McKean County, PA

20h • Onsite

About The Position

The Police Communications Operator position with the Pennsylvania State Police offers an exciting chance to support public safety. This role lets you help people in urgent situations and keep Troopers informed. Every shift brings new challenges that allow you to grow your skills. Join the agency that works hard every day to protect communities. This role centers on receiving, evaluating, and relaying important information that supports emergency and non-emergency responses. You will help ensure Troopers and the public receive timely and accurate assistance.

Requirements

• Possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• Obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• Obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• Be able to perform essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Nice To Haves

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training.

Responsibilities

• Receive emergency and non-emergency calls, gather essential details, and determine incident priorities
• Relay information to troopers, contact supporting agencies, and coordinate response efforts
• Access databases, research information, and maintain accurate electronic incident records
• Respond to questions from the public, provide information, and support visitor needs at the station
• Participate in communications training sessions and assist with onboarding new operators
• Report to designated locations and perform assigned duties during catastrophic incidents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree