Police Communications Manager

City of Citrus Heights•Police Department, CA

16h•Onsite

About The Position

The City of Citrus Heights is seeking a Police Communications Manager to lead its Communications Center and serve as a member of the Police Department’s Command Staff. The Communications Center is a critical part of the Police Department, and the recent upfit of the facility presents a unique opportunity for an experienced communications professional to shape its future. This role involves providing overall leadership for the Communications Center, overseeing two Communications Supervisors, and collaborating with other Command Staff members to ensure the Center effectively supports the department, its officers, and the community. The position offers the chance to lead a critical component of the Police Department, develop supervisors, shape the future of the Communications Center, collaborate with department leaders, serve as the communications subject matter expert, build relationships across the organization, and make a meaningful difference in the community.

Requirements

Seven years of increasingly responsible experience in a law enforcement communications center, including at least two years of supervisory experience.
Equivalent to the completion of the twelfth grade.
May need to possess a valid California driver’s license and proof of automobile liability insurance as required by the position.

Nice To Haves

Experience working in a law enforcement records unit/division may be substituted for up to two years of the experience requirement.

Responsibilities

Plan, organize, direct, and coordinate professional staff and specialized activities of the dispatch and communications unit within the Police Department.
Provide a high level of response to community concerns regarding department operations.
Be responsible for the efficient accomplishment of daily activities of the dispatch and communications unit.
Coordinate assigned activities with other departments and outside agencies.
Provide highly responsible and complex staff assistance to higher-level police staff.
Administer, direct, and review police dispatch and communication services to meet organizational objectives and goals.
Participate in the development and implementation of goals, objectives, policies, and priorities of the dispatch and communications unit and staff; recommend and implement policies and procedures.
Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.
Direct, coordinate, and review the work plan for the dispatch and communications unit; assign work activities and projects; monitor workflow; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
Analyze statistical data and reports to identify and determine causes of problems and develop recommendations for improvement of organization's systems, procedures, or programs.
Analyze and interpret results of studies, and prepare reports detailing findings, recommendations, or conclusions and determine areas requiring additional resources and new program implementation.
Select, train, motivate, and evaluate professional police personnel; assist in developing and conducting training programs in the various phases of police activities; assist with internal affairs investigations; work with employees to correct deficiencies; respond to citizen complaints; recommend discipline and termination procedures.
Participate in the development and administration of the unit budget; forecast funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; recommend adjustments as necessary; perform other administrative duties as assigned.
Coordinate dispatch and communications unit activities with those of other divisions, outside agencies, and organizations.
Provide staff assistance to assigned Police Commander or higher-level police staff; prepare and present staff reports and other correspondence as appropriate and necessary; prepare a variety of reports and make presentations before the City Council and community groups.
Respond to inquiries from the media and general public; resolve difficult and sensitive complaints; conduct meetings with local media personnel; prepare news releases; provide interviews to media personnel upon request.
Coordinate the design, maintenance, implementation, and administration of police communications, and related automated systems, working collaboratively with the Information Technology Division regarding technical assistance; work with outside vendors and consultants; recommend improvements, equipment upgrades, and enhancements.
Analyze and define information processing needs; prepare program feasibility analysis; coordinate diagnosis of hardware/software problems, equipment repair and programming revision activities; and, perform basic diagnostic review of performance problems related to specific police technology systems.
Attend and participate in professional group meetings and committees; stay abreast of new trends and innovations in the dispatch, communications, and emergency management field.
Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
Perform the full range of duties assigned to professional staff as required.
Perform related duties as assigned.