Police Clerk I/II

City of Bentonville•Bentonville, AR

6d•Onsite

About The Position

Provides general clerical and administrative support to law enforcement operations and the public. This role involves performing receptionist duties, ordering supplies, answering non-emergency calls, handling public inquiries and complaints, preparing and filing documents, researching and retrieving police files, assisting the public with fine payments, and operating various office machines. The position requires the ability to work with various computer software packages, including word processing, spreadsheets, e-mail, presentations, and the City’s HTE system.

Requirements

High school diploma or general education degree (GED)
One (1) year related experience and/or training for Police Clerk I
Four (2) years’ experience and/or training for Police Clerk II
A minimum of two (2) years employed as Police Clerk I for Police Clerk II
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Skilled in a variety of personal computer software packages including word processing, spreadsheets, e-mail, presentations, and the City’s HTE system.

Responsibilities

Performs receptionist duties for the police department by greeting the public, confirming appointments, and restricting access.
Orders supplies and materials for the department and maintains accurate inventory of materials.
Answers non-emergency telephones and gives specific and general information in response to public inquiries.
Handles requests for service, complaints and other public contact work.
Prepares, composes, types, distributes and files letters, forms, and reports general correspondence and other documents related to department operations.
Researches and prepares reports, retrieves police files, and delivers information requested to authorized police department personnel.
Assists public in paying fines. Collects and accounts for money for fines paid.
Refers non-routine administrative situations to the Administrative Captain. Refers emergency calls to the Telecommunications section.
Operates various electronic and manual office machines including personal computer, calculators, adding machines, photocopy machines, and faxing machines.
Performs other clerical duties as necessary.