Polar Event Supervisor - Seasonal

Xanterra Travel Collection•Williams, AZ

1d•Onsite

About The Position

The Event Supervisor on The Polar Express is responsible for overseeing the day-to-day operations of the event process, ensuring that all elements run smoothly, efficiently and according to the schedule. This role serves as a vital connector between departments, overseeing event logistics and collaborating closely with the Production Supervisor to ensure seamless execution while supporting the creative direction of the production. The Event Supervisor plays a vital role in creating a magical experience for up to 2,376 riders nightly during the 8-week event.

Requirements

Minimum 1 year of previous supervisory experience, in hospitality, transportation, or event production.
Minimum 3 years of previous customer service experience in hospitality.
Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy.
Must possess the ability to work evenings and weekends.
Must be at least 19 years of age.

Nice To Haves

Experience working in event production.
Education in event production.
Experience in train operations or related fields is highly desirable.

Responsibilities

Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
Responsible for the effective enforcement of all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar.
Supervise and coordinate daily event activities, making sure all areas of the event work together seamlessly.
Communicate effectively with the Production Supervisor to resolve issues, address technical or artistic needs, and maintain the integrity of the production.
Facilitate problem-solving and adapt to evolving production requirements, including managing changes and troubleshooting workflow bottlenecks.
Accommodates guests by established guidelines, professionally manages stressful situations in a public setting, and promptly resolves guest concerns.
Establishes and maintains effective professional working relationships with staff, co-workers, directors, and other departments, working together in a positive work environment.
Oversees training and supports cast members to ensure exceptional performance and adherence to the company standards.
The Event Supervisor works directly with the Production Supervisor to manage 30-40 cast members during the nightly shows.
Assign passenger cars, manage work schedules, and direct daily activities to maintain smooth and efficient operations.
Monitor and evaluate staff performance, provide feedback, and implement improvements as needed.
Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
Handles biohazard clean-ups.
Maintains organization and flexibility in carrying out daily job duties.
Practices good judgment when making decisions regarding guest service.
Responsible for compliance with all health and safety regulations enforcing sanitary practices and reporting train maintenance repair issues to the conductor.
Perform routine periodic walk-throughs in passenger cars; working closely with all production staff to ensure all levels of guest service and safety protocols are being followed to ensure a secure environment for both guests and staff.
Complete training or certifications related to the job; Railroad Safety 101, CPR/First Aid, & Serve Safe.
Other duties as assigned.