POKER ROOM HOST (Part-Time)

Jamul Casino•Jamul, CA

7d•Onsite

About The Position

The Poker Host position is responsible for developing and maintaining valuable relationships with players through exceptional customer service skills. The Poker Room Host contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.

Requirements

Must be at least 21 years of age.
High School diploma or equivalent is required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must be able to always maintain confidentiality and a high level of professionalism.
Must possess excellent oral and written communication skills.
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
Ability to earn and maintain TiPS certification.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must obtain a First Aid/AED certification.
Must successfully complete C.A.R.E or TIPS training.
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Nice To Haves

One (1) year of hosting experience with adequate customer following preferred.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members
Greet guests as they enter the Poker Room, take guest’s name and register guest by entering the information into the automated poker scheduling/seating system.
Answer Poker Room telephone and take guest information and register them electronically.
Monitor seating lists and seat guests as space/games become available.
Guide new guests through the buy-in and seating process.
Run chips for guests by receiving guest’s request and bringing the chips to the guest.
Convert currency for gaming chips from the chip bank.
Maintain a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience.
Resolve guest general concerns and direct guests to Poker Shift Manager as needed.
Explain and interpret basic rules of poker and betting.
Advised Poker Shift Manager of any player disputes or arguments that may arise during the game.
Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.
Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well during special events.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Perform other duties as assigned