Poker Dual Rate Dealer / Supervisor (On Call) (37137)

Agua Caliente Casinos•Rancho Mirage, CA
•Onsite

About The Position

Assists in the day-to-day operations of the Poker Room, performing the duties of either a Poker Dealer or Poker Supervisor as directed by the Poker Manager or Shift Manager. As a Supervisor, this role involves monitoring subordinate performance, overseeing count table inventory, facilitating chip replenishment, supervising card issuance, instructing personnel on table assignments, handling guest complaints, and maintaining the integrity of Poker Games. The Supervisor also assists the Poker Manager and/or Shift Manager with gaming operations and performs duties assigned by the Shift Manager. As a Dealer, the role requires maintaining a friendly relationship with guests, exchanging cash for chips, dealing games according to ACC Poker procedures, adhering to ACC policies and Internal Controls, maintaining the integrity of Poker Room activities, ensuring table security, and keeping a clean and neat table.

Requirements

  • One or more years related experience and/or training; or equivalent combination of education and experience.
  • Must pass Dealer audition and proficiency test.
  • Must be able to communicate in English

Responsibilities

  • Monitors the performance of subordinates, ensuring adherence to Casino policies and procedures.
  • Approves and oversees count table inventory at the beginning and end of shifts.
  • Facilitates replenishment of chips.
  • Supervises issuance of cards.
  • Instructs personnel on table assignment.
  • Handles minor guest complaints.
  • Maintains integrity of the Poker Games.
  • Assists the Poker Manager and/or Shift Manager with gaming operations.
  • Performs duties assigned by Shift Manager.
  • Maintains a friendly relationship with guests.
  • Exchange cash for playing chips.
  • Deals the games in accordance with ACC Poker procedures.
  • Adheres to ACC policies, procedures and Internal Controls.
  • Maintains the integrity of the Poker Room activities.
  • Responsible for table security at all times.
  • Maintains a clean and neat table at all times.
  • Directly supervises the dealers.
  • Carries out supervisory responsibilities in accordance with the ACC policies and procedures as well as applicable laws.
  • Responsibilities include planning, assigning, and directing work; gives input on performance appraisal; rewarding and disciplining employees; addressing complaints and resolving problems.
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